Knowledgeable Retail Associate with solid foundation in sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Kookaï
05.2025 - 10.2025
Company Overview: Australian Fashion Brand
Fostered a positive and equitable shopping environment, greeting guests warmly and providing personalized assistance.
Utilized product knowledge to make recommendations, tailoring suggestions to guests needs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
PR and Marketing Coodinator
Woo Woo London
11.2023 - 03.2025
Company Overview: A Mum and Baby Boutique, specializing in adult and children's clothes and accessories.
Coordinated marketing campaigns across digital platforms to enhance brand visibility.
Assisted in managing social media accounts, engaging audience through targeted content.
Supported development of promotional materials, ensuring alignment with brand guidelines.
Conducted market research to identify trends and inform strategic planning efforts.
Monitored campaign performance, providing insights for continuous improvement strategies.
Implemented email marketing initiatives, enhancing customer engagement and retention efforts.
Developed visually engaging marketing materials to support product launches and promotions.
Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
Front of House Staff Member
Surfside
07.2023 - 10.2023
Company Overview: Beachside bar and restaurant, with its own clothing store.
Worked as Front of House.
Worked as a Retail Assistant in the adjacent clothing and merchandise store.
Greeted customers warmly and created a equitable atmosphere.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Assisted in managing inventory levels, accurately and restocking merchandise as needed.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Increased sales revenue through effective product recommendations tailored to individual customers.
Waitress, Bartender, Barista, Front of House:
Answering the telephone to receive bookings
Used the booking system to organise tables for events and create pre-orders for the kitchen.
Streamlined front of house operations for improved efficiency and overall guest experience.
Events Manager
Swithland Estates Ltd.
07.2021 - 06.2023
Company Overview: Stately home hosting private and public events.
Coordinated logistics for events, ensuring seamless execution of schedules and resources.
Developed event timelines and checklists, enhancing organization and efficiency.
Implemented innovative event themes and designs to create memorable experiences for attendees.