Amelia Paradiso

Achieved, SA Spa Manager of the year award, 2023.

• Oversee daily spa operations, ensuring a smooth and welcoming experience for clients.
• Manage and motivate the spa team, fostering a positive and collaborative work environment.
• Recruit, train, and schedule staff to maintain high service standards.
• Monitor spa performance metrics, including revenue, client satisfaction, and staff productivity.
• Develop and implement promotional strategies to attract new clients and retain existing ones.
• Ensure compliance with health, safety, and hygiene regulations.
• Maintain inventory and manage vendor relationships for spa supplies and products.
• Handle client feedback and resolve complaints promptly to enhance service quality.
• Set and track financial goals, managing budgets, expenses, and sales targets.
• Innovate new services or packages to stay competitive and meet client demands.
• Collaborate with marketing and sales teams to promote spa services effectively.
• Lead by example in providing exceptional customer service and upholding brand standards.

• Conduct a range of beauty treatments, including facials, waxing, massages, and manicures/pedicures.
• Consult with clients to assess their skincare needs and recommend suitable treatments.
• Perform skin analyses and provide personalised skincare advice and product recommendations.
• Work with KPIs and business Incentives.
• Maintain a clean, organised, and hygienic workspace and treatment areas.
• Ensure all tools and equipment are sanitised and meet health and safety standards.
• Build positive client relationships to encourage repeat business and client retention.
• Educate clients on aftercare and promote relevant products to support treatment results.
• Stay knowledgeable about spa policies, procedures, and pricing for smooth client interactions.
• Attend training sessions and workshops to continually improve skills and knowledge.

• Greet and welcome guests, creating a friendly and inviting atmosphere.
• Take orders accurately and communicate them to the kitchen or bar staff.
• Serve food and beverages to guests, ensuring timely and attentive service.
• Handle payment transactions and operate the POS system efficiently.
• Maintain a clean and organised front-of-house area, including tables and dining areas.