Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amelia Polkinghorne

Winter Valley,VIC

Summary

I take great pride in always ensuring I lead by example, maintaining a high level of integrity, positive attitude and an unwavering work ethic. As an experienced bar manager with substantial knowledge in the hospitality and customer service industry I have learned that working with people is a passion of mine. I demonstrate success in providing a bubbly and efficient workspace. I have strong problem-solving skills coupled with the ability to handle high-pressure situations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Duty Manager

The Courthouse Hotel
Smythesdale, Victoria
03.2023 - Current
  • Assisted with recruitment processes when necessary, interviewing potential candidates.
  • Provided training sessions for new staff members on company policies and procedures.
  • Experienced in cash handling procedures, including counting and balancing tills at start and end of day.
  • Monitored inventory levels to ensure product availability for customers and make certain stock was ordered in a timely manner.
  • Maintained accurate records of staff attendance, sales figures and stock levels.
  • Monitored performance of staff members, offering advice where appropriate.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Responded promptly to any emergency situations that arose during shifts.
  • Created a positive work environment for employees and delivered exceptional customer service.
  • Frequently scheduled, co-organised, and kept notes regarding staff meetings with owner
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Managed scheduling for staff, ensuring adequate coverage during peak service times.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mananged to build an excellent repour with custmers and communicate with a broad range of clientele.
  • Booked and organised entertainment / social events held at the venue (trivia, pool competitions etc).

Bartender

Country Club Hotel
Tooleybuc, NSW
11.2021 - 03.2023
  • Frequently handled hotel opening, closing procedures, and prepared bar for service.
  • Adhered to regulations regarding serving alcohol responsibly.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently, gaining extensive knowledge of the Square POS system.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Displayed consistent friendliness and professionalism during all shifts.

Commercial Cleaner

Eden House Retreat
Yungaburra, Queensland
05.2021 - 11.2021
  • Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
  • Swept and mopped floors, dusted surfaces, and vacuumed carpets.
  • Observed all relevant laws regarding health codes and waste disposal standards.
  • Ensured compliance with company policies related to security measures while on duty.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Sanitized restrooms, including cleaning toilets and sinks, and replenishing supplies.
  • Adhered to health and safety standards in all work activities.

Secretary /Administrative Assistant

Accounting on the Tablelands
Tolga, Queensland
05.2020 - 05.2021
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Answered incoming phone calls and emails, responded to inquiries, and transferred calls or important information as needed.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Performed data entry into computer systems and gained knowledge of QuickBooks and Zero accounting software.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Assisted with accounts receivable and accounts payable functions.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Reviewed invoices for accuracy before submitting them for payment processing.

Education

High School Diploma -

Atherton State High School
Atherton, QLD
11-2019

Skills

  • Relationship Building and maintaining an excellent customer repour
  • Team Supervision
  • Delegation skills
  • Strong leadership
  • Rostering
  • Verbal and written communication
  • Goal Setting
  • Working effectively in a team and on my own
  • Very resilient and reliable
  • Empathetic and personable

Certification

Certificate 1 in Vocational Skills

Responsible Service Alcohol Certificate (RSA, Victoria) 2021

References

Andrew Polkinghorne - Owner / Manager (The Courthouse Hotel Smythesdale)

Phone: 0417 388 894

Cassia De Lai - Manager (Eden House Retreat)

Phone: 0401 966 574

Alexandra Martin

Phone: 0410 964 974

Timeline

Duty Manager

The Courthouse Hotel
03.2023 - Current

Bartender

Country Club Hotel
11.2021 - 03.2023

Commercial Cleaner

Eden House Retreat
05.2021 - 11.2021

Secretary /Administrative Assistant

Accounting on the Tablelands
05.2020 - 05.2021

High School Diploma -

Atherton State High School

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Amelia Polkinghorne