Amelia Prendergast
St Helena,VIC
Summary
Enthusiastic and reliable professional, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Wait Staff Member
Sir Henry Barkleys Hotel
02.2024 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Received numerous positive reviews from customers.
- Cultivated warm relationships with regular customers.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Hospitality Worker
Grill'd
12.2022 - 02.2024
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Identified and resolved customer complaints concerning food or lodging.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
fast-food worker
Mcdonalds
01.2022 - 10.2022
- Assisted customers at the indoor counter and driver through stations, worked cashiers, checked orders, and relayed orders to cooks
- Worked primarily as a Drive-thru staff member, stocked ingredients, and package materials
- Conducted accurate sales transactions in-store and on drive-thru shifts in an efficient and timely manner.
bakery worker
Montmorency Bakehouse
4 2020 - 5 2022
- Whilst working at the Bakery I spent 12 hours per week, including a set shift which I both opened and closed
- A prominent skill at the bakery was creating a friendly environment and being familiar with Regulars and their orders.
Education
Hospitality Cert 3 -
Grill'd
12.2022 - 05.2023
Carpentry Cert 3 - undefined
Parade College
01.2022 - 05.2023
RSA - undefined
Victorian Gambling & Casino Control
01.2023 - undefined
Hospitality - undefined
Grill'd
12.2022 - Current
Skills
Order Management
Cleanliness and hygiene
Table setting expertise
Resident support
Professional Appearance
Order Accuracy
Handling Complaints
Supply Restocking
Strong multitasking
Additional Information
At Grill'd I am trained on all stations including Grill, cashier, hosting on floor, packing orders dressing the burgers and frying chips, nuggets and chicken. Grill'd is heavily focused on creating an inviting and friendly environment with presentable food, this has given me a great deal of furthering my customer service and preparing/cooking presentable food to each and every customer we host. I am primarily a PM worker with majority of my shifts being closes, This has given me a great deal of knowledge into closing a franchise ran restaurant. Skills Gained: knowing how to handle a grill.
Skillsgained
- Deep cleaning
- Time management (keeping on track with opens & closes)
- Customer service
- Money handling
- Confident in fast moving environments
- Communication skills
- POS
- Resilience
- Ability to work under pressure
- Teamwork
- Excellent customer service skills
- Multitasking skills
- Communication
- Good time management
Timeline
Wait Staff Member
Sir Henry Barkleys Hotel
02.2024 - Current
RSA - undefined
Victorian Gambling & Casino Control
01.2023 - undefined
Hospitality Worker
Grill'd
12.2022 - 02.2024
Hospitality Cert 3 -
Grill'd
12.2022 - 05.2023
Hospitality - undefined
Grill'd
12.2022 - Current
fast-food worker
Mcdonalds
01.2022 - 10.2022
Carpentry Cert 3 - undefined
Parade College
01.2022 - 05.2023
bakery worker
Montmorency Bakehouse
4 2020 - 5 2022
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