Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Amelia Smith

Sylvania,NSW

Summary

Adept at enhancing customer satisfaction and fostering teamwork, I lead by example, reducing complaints and improving operational efficiency. My approach blends strong problem-solving abilities with a commitment to flight safety and customer care. Reliable cabin crew professional with wealth of expertise in airline industry. Offering superb work ethic and motivated, service-driven personality. Looking for exciting role as crew member with Qantas Airways. Polished crew member offering more than 17 years of employment in commercial aviation industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Cabin Manager

Jetstar Airways
05.2009 - Current
  • Increased revenue through effective sales of onboard products, inflight vouchers and meal options.
  • Delivered exceptional customer service while handling diverse passenger needs, including medical emergencies or personal assistance requests.
  • Mentored junior cabin crew members, fostering professional development and growth within the team.
  • Developed strong relationships with frequent travellers, facilitating repeat business and enhancing overall brand perception among customers.
  • Led pre-flight briefings for cabin crew members, outlining expectations and responsibilities for each day's duty.
  • Maintained detailed records of cabin activities, reporting any incidents or noteworthy occurrences using safety reporting system.
  • Managed onboard inventory, minimizing waste and maximizing cost-effectiveness of in-flight services.
  • Reduced customer complaints through effective conflict resolution and timely responses to concerns.
  • Collaborated with flight crew and ground staff for seamless operations and improved efficiency during turn arounds.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

Cabin Crew Member

Jetstar Airways
02.2007 - 05.2009
  • Followed company regulations and rules to promote safe environment for travellers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
  • Cleaned and serviced aircraft cabin, galleys and lavatories.
  • Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
  • Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Monitored cabin during flights and responded to passenger inquiries or issues.

Bar and Gaming Attendant

Merivale Group
03.2006 - 02.2007

Supper Club Server

Carnival Cruise Lines
04.2005 - 03.2006

Bar and Gaming Attendant

The Sutherland District Trade Union Club
10.2001 - 03.2005

Education

Bachelor of Commerce - Marketing

University of Wollongong
12.2005

High School Diploma -

Endeavour Sports High School
Caringbah, NSW
12.2000

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Teamwork and Leadership
  • Problem-solving abilities
  • Emergency Procedures
  • Flight safety knowledge

Referees

Sachi Wade

Crew Performance Manager - Jetstar Airways

Mobile: +(61) 408 607 817

sachi.wade@jetstar.com

Timeline

Cabin Manager

Jetstar Airways
05.2009 - Current

Cabin Crew Member

Jetstar Airways
02.2007 - 05.2009

Bar and Gaming Attendant

Merivale Group
03.2006 - 02.2007

Supper Club Server

Carnival Cruise Lines
04.2005 - 03.2006

Bar and Gaming Attendant

The Sutherland District Trade Union Club
10.2001 - 03.2005

Bachelor of Commerce - Marketing

University of Wollongong

High School Diploma -

Endeavour Sports High School

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Amelia Smith