Amelia Sutcliffe

As the primary point of contact for clients, I ensure they are greeted in a courteous and professional manner. My responsibilities include signing clients in, providing assistance when needed, managing filing tasks, directing phone calls, and performing daily reconciliations. Additionally, I handle fax and mail collection, offer support to the HR department, and provide administrative assistance to Senior Management as required. Responsibilities include processing and receiving invoices, creating job entries, and ensuring accuracy in billing to reflect the services provided. Additionally, I manage payroll transactions and ensure that all operational tasks are completed in accordance with established procedures, prioritizing safety, efficiency, and cost-effectiveness.

Prepared and mailed invoices to customers, processed payments, and documented account updates. Submitted cash and check deposits and generated cash receipts to record money received. Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries. Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash. Prepared food and beverages and verified adherence of quality and safe food-handling standards. Reduced risks by maintaining clean and organised work environment. Collaborated with team members to consistently deliver high-quality service in a fast-paced environment. Delivered excellent customer service to support company reputation and patron satisfaction.

Greeted customers, helped locate merchandise, and suggested suitable options. Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance. Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns. Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.