Amelia Tan-Mazo
5 Burnet Ct. Ropes Crossing,NSW
Summary
Results-oriented leader with more than 20 years of experience in day-to-day business operations management. Successfully led continuous improvement by conducting regular reviews of the quality and effectiveness of the service performance including analysis of processes and practices, identification of issues and implementation of corrective actions. Demonstrated the ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approaches to managing safety, operations and productivity across multiple business lines. Manage performance and development of the team to build a constructive workplace while being accountable to deliver expected performance. A role model in leading a constructive style culture and behaviors within Employee Services Westmead teams in line with HealthShare NSW culture strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Payroll Operations Manager
HealthShare NSW
St Leonards, NSW
08.2018 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
A/Payroll Manager
HealthShare NSW
St Leonards
02.2015 - 07.2018
- Lead within the operational areas of the Payroll and Employee Services Unit at Service Centre Westmead (SCW).
- Responsible for managing high level
customer relations, strategic business initiatives and activities, change
management processes and a full range of end to end employee transactional
processing services for all customers of SCW with a strong focus on
customer service. - The transactional services provided by the teams include data entry and validation of employee and payroll related transactions and
escalated service desk and phone call enquiries. Ensures the effective and
efficient delivery of end to end employee transactional services to HealthShare customers of SCW.
Education
Bachelor of Science - Accounting
Ateneo De Zamboanga
Zamboanga City Philippines03-1985
Skills
- Risk analysis and management
- Employee relations and conflict resolution
- Plan and strategize to meet competing demands of service delivery
- Management of performance and development of team
- Work flow planning
- Natural leader
Certification
- Conflict Resolution
- Managing Grievances
- Emotional Intelligence
- Building Effective Teams
- Managing Change
- SHINE Program
- People Management Skills Program (PMSP)
- Accelerating Implementation Methodology (AIM)
Timeline
Payroll Operations Manager
HealthShare NSW
08.2018 - Current
A/Payroll Manager
HealthShare NSW
02.2015 - 07.2018
Bachelor of Science - Accounting
Ateneo De Zamboanga
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