Amelia Tjong
Endeavour Hills,VIC
Summary
Having completed a university degree, I am constantly looking for an opportunity to learn new skills and grow professionally. Being a highly communicative individual with strong interpersonal skills. I am able to adapt when working in a team environment and compromise in conflicting situations. I am a hardworking and passionate job seeker with strong organisational skills eager to secure entry-level [Job Title] position. Ready to help achieve company goals.
Overview
10
10
years of professional experience
Work History
Senior Optical Dispenser and Key Holder
Oscar Wylee Optometrists
04.2021 - Current
- This position involved undertaking extensive training in the optical industry, provide excellent customer service and have a keen eye for detail in helping customers choose the perfect pair of glasses
- Assisted clients with selecting optical frames to meet preferences, fit various facial structures and work with specified prescriptions
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted initial patient tests such as pressure evaluation, auto refraction evaluations and digital retinal scan images
- Rotated merchandise and displays to feature new products and promotions.
- Maintained thorough record keeping of customer information, prepared detailed work payments, processed insurance claims through HICAPS and collected remaining balances from customers
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Performing administrative duties, such as keeping records, scheduling appointments, filing insurance claims and managing inventory
- Educated patients about how to adapt to, wear and care for eyeglasses
Team Leader and Food Handling Assistant
Wok'd Gourmet Chinese
09.2016 - 03.2022
- This position involved undertaking extensive training in customer service and sales techniques
- Managed the flow of day-to-day operations
- Serving customers at the cash register and answering phone calls/orders
- Trained new employees on proper protocols and customer service standards.
- Assisted customers with orders and provided support for dietary requirements and specific requests
- Provided accurate product and ingredient knowledge on good served
- Mediated conflict and compromised with customers when food is not to standard
- Create reports to update the company on the team's progress and sales
- Point of sale including cash handling and EFTPOS
- Attended to shift cleaning duties including general cleaning, rubbish removal and floor mopping to meet both HACCP and Food Safety regulations
Sales Assistant and Pharmacy Assistant
Terry White Chemist
04.2014 - 11.2014
- Being the first time experiencing life in the workplace, this job gave an insight into how to work efficiently with a large scaled of individuals
- It required learning basic customer skills and development of high-speed problem solving
- Listened to the demands of the pharmacist and help create a collaborative solution
- Learned the importance of customer service and responding to customer enquiries with accurate product knowledge
- Effectively communicated to a large team in a busy environment
- Placing price tags on new stock and ensuring when supplies are delivered stock is placed in the sales system
- Returned stock to the floor and assisted with restocking products as required
- Ordering essential supplies and equipment for the workplace to run smoothly and efficiently
Education
Bachelor of Science - Physiology
The University of Melbourne
Melbourne, VIC12.2020
High School Diploma -
Nazareth College
Noble Park North, VIC2016
Skills
- Customer Service
- Management Skills
- Good Communication
- Problem-Solving
- New Hire Training
- Leadership
- Issue Resolution
- Critical Thinking
- Computer Skills: Microsoft Word, PowerPoint and Excel
- Effective Working Relationships
- Retail Sales
- Product Upselling
- Store Opening and Closing
Languages
Indonesian
Professional Working
Hobbies and Interests
- Reading
- Travelling
- Cooking
- Team or individual sports: Badminton and Tennis
Timeline
Senior Optical Dispenser and Key Holder
Oscar Wylee Optometrists
04.2021 - Current
Team Leader and Food Handling Assistant
Wok'd Gourmet Chinese
09.2016 - 03.2022
Sales Assistant and Pharmacy Assistant
Terry White Chemist
04.2014 - 11.2014
Bachelor of Science - Physiology
The University of Melbourne
High School Diploma -
Nazareth College
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