Amelia Tjong
Endeavour Hills,VIC
Summary
Having completed a university degree, I am constantly looking for an opportunity to learn new skills and grow professionally. Being a highly communicative individual with strong interpersonal skills. I am able to adapt when working in a team environment and compromise in conflicting situations. I am a hardworking and passionate job seeker with strong organisational skills eager to secure entry-level [Job Title] position. Ready to help achieve company goals.
Overview
10
10
years of professional experience
Work History
Senior Optical Dispenser and Key Holder
Oscar Wylee Optometrists
Cheltenham, VIC
04.2021 - Current
- This position involved undertaking extensive training in the optical industry, provide excellent customer service and have a keen eye for detail in helping customers choose the perfect pair of glasses
- Assisted clients with selecting optical frames to meet preferences, fit various facial structures and work with specified prescriptions
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted initial patient tests such as pressure evaluation, auto refraction evaluations and digital retinal scan images
- Rotated merchandise and displays to feature new products and promotions.
- Maintained thorough record keeping of customer information, prepared detailed work payments, processed insurance claims through HICAPS and collected remaining balances from customers
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Performing administrative duties, such as keeping records, scheduling appointments, filing insurance claims and managing inventory
- Educated patients about how to adapt to, wear and care for eyeglasses
Team Leader and Food Handling Assistant
Wok'd Gourmet Chinese
Endeavour Hills, VIC
09.2016 - 03.2022
- This position involved undertaking extensive training in customer service and sales techniques
- Managed the flow of day-to-day operations
- Serving customers at the cash register and answering phone calls/orders
- Trained new employees on proper protocols and customer service standards.
- Assisted customers with orders and provided support for dietary requirements and specific requests
- Provided accurate product and ingredient knowledge on good served
- Mediated conflict and compromised with customers when food is not to standard
- Create reports to update the company on the team's progress and sales
- Point of sale including cash handling and EFTPOS
- Attended to shift cleaning duties including general cleaning, rubbish removal and floor mopping to meet both HACCP and Food Safety regulations
Sales Assistant and Pharmacy Assistant
Terry White Chemist
Glen Waverley, VIC
04.2014 - 11.2014
- Being the first time experiencing life in the workplace, this job gave an insight into how to work efficiently with a large scaled of individuals
- It required learning basic customer skills and development of high-speed problem solving
- Listened to the demands of the pharmacist and help create a collaborative solution
- Learned the importance of customer service and responding to customer enquiries with accurate product knowledge
- Effectively communicated to a large team in a busy environment
- Placing price tags on new stock and ensuring when supplies are delivered stock is placed in the sales system
- Returned stock to the floor and assisted with restocking products as required
- Ordering essential supplies and equipment for the workplace to run smoothly and efficiently
Education
Bachelor of Science - Physiology
The University of Melbourne
Melbourne, VIC12.2020
High School Diploma -
Nazareth College
Noble Park North, VIC2016
Skills
- Customer Service
- Management Skills
- Good Communication
- Problem-Solving
- New Hire Training
- Leadership
- Issue Resolution
- Critical Thinking
- Computer Skills: Microsoft Word, PowerPoint and Excel
- Effective Working Relationships
- Retail Sales
- Product Upselling
- Store Opening and Closing
Languages
Indonesian
Professional Working
Hobbies and Interests
- Reading
- Travelling
- Cooking
- Team or individual sports: Badminton and Tennis
Timeline
Senior Optical Dispenser and Key Holder
Oscar Wylee Optometrists
04.2021 - Current
Team Leader and Food Handling Assistant
Wok'd Gourmet Chinese
09.2016 - 03.2022
Sales Assistant and Pharmacy Assistant
Terry White Chemist
04.2014 - 11.2014
Bachelor of Science - Physiology
The University of Melbourne
High School Diploma -
Nazareth College