Amelia Tran
Corrimal,NSW
Summary
Results-driven Retail Manager with expertise in optimizing operations and enhancing customer service. Led team supervision and training on product knowledge, improving service delivery and efficiency. Managed inventory and tracked KPIs to ensure operational success while adhering to Occupational Health and Safety standards.
Overview
7
7
years of post-secondary education
26
26
years of professional experience
Work History
Store Manager
Woonona Petfood and Produce
Bellambi
10.2016 - Current
- Oversaw daily pet store operations, ensuring high customer service standards.
- Coordinated team schedules, breaks, and shift transitions for optimal coverage.
- Developed staff training on product knowledge and sales techniques.
Store Manager
Petbarn
01.2014 - 01.2016
- Delivered exceptional customer service at retail store
- Created weekly staff schedules to ensure adequate coverage by assigning daily rosters
- Delivered exceptional customer service to enhance shopping experience
- Performed stocktakes to ensure proper inventory levels
- Maintained store presentation to enhance customer experience
- Assigned tasks to team members to improve workflow to team members to streamline operations to team members for efficient workflow
Duty Manager
Coles - Broadway
01.2003 - 01.2013
- Provided customer service in retail environment
- Stocked shelves with merchandise efficiently
- Created work schedules for team members to maintain coverage.
- Ensured store stock presentation meet company standards to enhance customer experience
- Assigned team members to tasks to optimize workflow
- Stocking shelves
- Delivered key performance indicators to management
Youth Worker
Green Valley Youth Centre
01.2009 - 08.2009
- Developed programs to support troubled youths in overcoming challenges
- Teaching and interacting with disadvantaged youth.
- Providing a safe and comfortable environment for youths to learn
- Facilitated peer interactions during group activities
- Supported young people through daily guidance at community youth centre program.
- Planned recreational activities for youth center after-school groups.
- And interact with their peers
Assistant Manager
Morning Glory - Hurstville
01.2001 - 01.2003
- Prepared invoices for customer transactions
- Conducted stock take to assess inventory levels
- Provided customer service to assist shoppers
- Maintained store presentation to enhance customer experience and drive sales
- Prepared invoices for timely billing and accurate financial records
- Handled banking duties for daily transactions
Education
Bachelor of Community Welfare -
University of Western Sydney
Sydney 02.2006 - 11.2009
Diploma of Laboratory Technology - Pathology Testing
TAFE - Granville
Granville 01.2004 - 06.2004
Bachelor of Health Science - Health Information Management
University of Sydney
Sydney 02.2001 - 11.2003
Higher School Certificate -
Mary Star of the Sea College
WollongongSkills
- Retail Logistics Management
- Warehouse Operations
- Inventory management
- Sales forecasting
- KPI tracking
- Staff scheduling
- Store merchandising
- Microsoft Word, Excel and Access
- OHS knowledge
- Leadership Development
- Fluent in English and Vietnamese
Personal Information
Driving License: Current NSW driver's license
Volunteer Work:
Driving License: Current NSW driver's license
Referees:
Driving License: Current NSW driver's license
Timeline
Store Manager
Woonona Petfood and Produce
10.2016 - Current
Store Manager
Petbarn
01.2014 - 01.2016
Youth Worker
Green Valley Youth Centre
01.2009 - 08.2009
Bachelor of Community Welfare -
University of Western Sydney
02.2006 - 11.2009
Diploma of Laboratory Technology - Pathology Testing
TAFE - Granville
01.2004 - 06.2004
Duty Manager
Coles - Broadway
01.2003 - 01.2013
Bachelor of Health Science - Health Information Management
University of Sydney
02.2001 - 11.2003
Assistant Manager
Morning Glory - Hurstville
01.2001 - 01.2003
Higher School Certificate -
Mary Star of the Sea College