Amelia Tuiono
Beverly Hills
Summary
Dedicated worker with excellent experience in administration/clerical roles. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organisation skills. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
14
14
years of professional experience
Work History
Receptionist
Aboriginal Medical Service Redfern
09.2013 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Retail Assistant
Sportsco
03.2010 - 12.2011
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
- Facilitated product returns and exchanges, maintaining customer satisfaction and loyalty.
- Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Diploma - Business
W G Learning
Sydney, NSW06.2017
Certificate IV - Business
W G Learning PTY LTD
Sydney, NSW06.2016
High School Diploma -
Georges River College - Oatley Senior Campus
Oatley, NSW12.2009
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Office Administration
- File Management
- Administrative Support
- Multi-line telephone operation
- Clerical Support
- Attention to Detail
- Punctual and Reliable
- Microsoft Office
- Team Collaboration
- Courteous and Professional
- Office Supply Management
- Switchboard Operation
Timeline
Receptionist
Aboriginal Medical Service Redfern
09.2013 - Current
Retail Assistant
Sportsco
03.2010 - 12.2011
Diploma - Business
W G Learning
Certificate IV - Business
W G Learning PTY LTD
High School Diploma -
Georges River College - Oatley Senior Campus
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