Summary
Overview
Work History
Education
Skills
Other Skills Certifications
References
Timeline
Generic

Amelia Upcroft

Caringbah,NSW

Summary

Adaptable professional with 14+ years of experience and a proven knowledge of confidential documentation, customer service, and data entry. I am aiming to undertake a Bachelor in Health Science to increase my knowledge and skill set, and to broaden my employment opportunities in the health sector.

Overview

14
14
years of professional experience

Work History

Medical Receptionist

Cardiology Associates
02.2021 - Current
  • Booking and managing patient appointments and procedures – Majority of this role is patient focused where I am required to book appointments face to face or via telephone or email. Effective communication is vital as often the Cardiologist will require an appointment for the patient within a specific time frame and requiring specific testing. On occasion, I am asked to book patients in for procedures which rely on accurate data entry and communication between myself, the patient, and the hospital. Quite often I will be contacted by external specialists and GPs looking to book urgent appointments for patients, in which case I try to understand the patient’s needs and symptoms and negotiate an appropriate appointment with them, and at times I am required to relay information to the Cardiologist to gauge their capacity for urgent patients.
  • Diary management for Cardiologists and technicians – As there are a variety of appointment types within the practice, it is important that I am looking ahead at patient lists to ensure all bookings are made correctly for my assigned Cardiologist and the appropriate technicians. I am also required to ensure any pending results have been received and are ready for review during the patient appointment.
  • Document control for electronic correspondence being received to the practice – I am responsible for receiving and delegating correspondence received to the practice via efax, email, and electronic download and ensuring all correspondence is dealt with according. This requires a great deal of attention to detail as all correspondence is confidential and it is vital it is assigned to the correct patient file. I also receive referrals which can be urgent and need to be assessed by the Cardiologists. Time management is critical in this role, as I must determine which documents require immediate attention whilst juggling phone calls in a busy phone room as well as my daily and weekly tasks. I am also required to complete any requests for information that may be asked of me by fellow colleagues or Cardiologists.
  • Assisting Cardiac technicians with Holter and blood pressure monitors, and performing ECGs for practitioners where necessary – this particular role requires me to understand a variety of computer programs that are unique to each device and must be set up correctly to ensure data is received correctly, and assigned to the correct patient.

Booking Officer & Front Desk Receptionist

North Shore Private Hospital
04.2010 - Current
  • Assist patients and members of the public with enquiries and directions
  • Management of switchboard
  • Pre-admitting of patients and organized health fund approval
  • Assigning billing codes to patient procedures
  • Processing of emergency patient additions
  • Assist with medical emergencies as required

Office Manager

SiteMinder
03.2018 - 01.2020
  • Planned and executed events across Sydney offices
  • Made travel arrangements for office personnel
  • Management of meeting room calendars & requests
  • On-boarding of new staff
  • Establish and maintain relationships with external service providers
  • Development and implementation of Workplace Health and Safety strategies
  • Troubleshoot and ameliorate problems concerning company equipment
  • Management and inventory of materials, supplies and services
  • Incoming & outgoing mail distribution
  • Ad-hoc duties relating to ~360 staff across 3 Sydney offices

Interventional Procedure Centre Administration Assistant

North Shore Private Hospital
05.2017 - 03.2018
  • Scheduled cardiac, interventional radiology and pain management procedures, including contacting patients with arrival time, fasting instructions and other relevant information
  • Pre-admitted patients and obtained health fund approvals
  • Liaised with doctors and nurses regarding scheduling, list changes and patient care
  • Data entry of Medicare item numbers, times and details post-procedure
  • Compiled and processed medical records
  • Assisted with medical emergencies as required

Education

Davidson High School

Cert III Retail Combined Baking -

Ultimo TAFE

Skills

  • Excellent customer service skills
  • High attention to detail
  • Strong interpersonal skills
  • Intermediate IT capabilities
  • Proficient in Google suite and Microsoft office
  • Medical Billing
  • Medical Transcription
  • Records Management
  • Mail Management
  • Medical Terminology

Other Skills Certifications

  • First aid certification
  • Employee of the Month July 2019
  • February 2021 - Present

References

  • Ann-Marie Yates, Manager at Cardiology Associates, 9525 9266
  • Louise O’Neill, 2IC at Cardiology Associates, 9525 9266

Timeline

Medical Receptionist

Cardiology Associates
02.2021 - Current

Office Manager

SiteMinder
03.2018 - 01.2020

Interventional Procedure Centre Administration Assistant

North Shore Private Hospital
05.2017 - 03.2018

Booking Officer & Front Desk Receptionist

North Shore Private Hospital
04.2010 - Current

Davidson High School

Cert III Retail Combined Baking -

Ultimo TAFE

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Amelia Upcroft