Summary
Overview
Work History
Education
Skills
Qualities
Traits / hobbies / interests
Timeline
Generic

Amelia Waters

Hervey Bay

Summary

I am efficient in meeting challenges under pressure and thrive on multitasking. Throughout various work-related experiences, acquired many skills and abilities in Customer Service, Cash Handling, Sales and Administration. Self-motivated with the ability to perform tasks to meet deadlines with a flexible attitude and eagerness to learn. Approachable and have a natural ability to make people feel at ease. Personal qualities include: a non-judgmental attitude, maintaining positive, culturally diverse relationships, exceptional time management skills, extremely empathetic, assertive, thrives under pressure and enjoys a challenge. Due to current life experiences, I relate well to people regardless of ethnicity, age, culture, gender, religion or class. Skills: Excellent communication skills, experience working within a team and the ability to use common sense when working with clients and peers. Experience with computers and in negotiation or conflict resolution.

Overview

12
12
years of professional experience

Work History

Casual Barista/Waitress/Front of House Operations

Brew and View Café
01.2024 - Current
  • Front of house service, taking orders in person and over the phone, register operation, back of house assistance, waitressing, barista operations and order preparation

Full Time Receptionist and Administration Officer

Australian Lifestyle Support Solutions (NDIS Support Programme)
01.2023 - 11.2023
  • Greeting and welcoming guests – managing the daily operations of the front desk
  • Answering and transferring phone calls
  • Scheduling appointments and managing calendars
  • Assisting with administrative tasks, such as filing and data entry
  • Handing of incoming and outgoing mail
  • Assist the HR manager with pre-interview questions for disability support workers
  • Maintain a tidy and organised reception area
  • Assisting with basic IT and technical support
  • Provide general information and assistance to visitors
  • Order and collect supplies for the office
  • Assist in co-ordinating events and social functions
  • Scheduling Meetings and Minute Taker with distribution to appropriate personnel
  • Handling special projects as needed
  • Ensuring all compliance data is up to date for audit

Permanent Part Time

Brew and View Café
03.2021 - 12.2022
  • Front of house service, taking orders in person and over phone, register operation, back of house assistance, waitressing, barista operations and order preparation

Casual

Brew and View Café
09.2019 - 03.2021
  • Front of house service, taking orders in person and over phone, register operation, back of house assistance, waitressing, barista operations and order preparation

Volunteer

01.2013 - 12.2019
  • Hervey Bay Seafood Festival (Volunteer) - Bump in/bump out, cleaning, customer service, food preparation, cash handling, demonstration stage managers assistant
  • Wide Bay Wild Catch (Volunteer) - Local seafood promotional sites at food festivals
  • Food Handling, customer service
  • Hervey Bay Lions Club (Volunteer) - Assisted at annual tombolas, assisted at raffle ticket sale sites

Seasonal Assistant

Koala Market
12.2015 - 03.2017
  • Assistant at sausage sizzle fundraiser site

Education

Certificate II - Skills for Work and Vocational Pathways

Urangan State High School
Hervey Bay, QLD
11.2022

Year 12 -

Urangan State High School
Hervey Bay
11.2022

Cert III in Hospitality -

Urangan State High School
Hervey Bay
11.2022

Skills

  • Excellent communication skills
  • Team player
  • Ability to use common sense when working with clients and peers
  • Attention to detail
  • Experience with computers
  • Negotiation or conflict resolution
  • Time management
  • Friendly and outgoing
  • Cash handling
  • Opening and closing duties
  • Exceptional customer service

Qualities

  • Non-judgmental attitude
  • Maintaining positive, culturally diverse relationships
  • Exceptional time management skills
  • Extremely empathetic
  • Assertive
  • Thrives under pressure
  • Enjoys a challenge

Traits / hobbies / interests

  • Honest
  • Loyal
  • Highly motivated
  • Enthusiastic
  • Bubbly personality
  • Artistic with a creative mindset
  • Enjoy being inspirational to children and adults
  • Love making people happy and feel worthy
  • Volunteering within the community
  • Enjoy learning new cooking recipes

Timeline

Casual Barista/Waitress/Front of House Operations

Brew and View Café
01.2024 - Current

Full Time Receptionist and Administration Officer

Australian Lifestyle Support Solutions (NDIS Support Programme)
01.2023 - 11.2023

Permanent Part Time

Brew and View Café
03.2021 - 12.2022

Casual

Brew and View Café
09.2019 - 03.2021

Seasonal Assistant

Koala Market
12.2015 - 03.2017

Volunteer

01.2013 - 12.2019

Certificate II - Skills for Work and Vocational Pathways

Urangan State High School

Year 12 -

Urangan State High School

Cert III in Hospitality -

Urangan State High School
Amelia Waters