Amelia Webber
Summary
Enhanced customer satisfaction and sales at General Pants Co., leveraging exceptional customer service and retail merchandising. Demonstrated ability in staff training and problem-solving, reducing theft instances and encouraging repeat regular customers. Collaborated effectively with teams to achieve KPIs, embodying a results-driven approach with a blend of exceptional customer engagement and structured goal setting for individual and team.
Overview
4
4
years of professional experience
Work History
Senior Casual
General Pants Co.
09.2021 - 05.2024
- Increased sales with exceptional customer service skills while managing the retail portion of the business.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Implemented loss prevention strategies to significantly decrease instances of theft.
- Assisted with visual merchandising initiatives that resulted in an aesthetically appealing retail environment.
- Worked with junior staff members to assist their training and ensure they felt comfortable in their new work environment as well as ensuring customers received consistent customer service from all staff members.
- Carried out management roles on days when the manager was absent as well in other stores such as Booragoon.
- Worked efficiently and effectively with other staff members while also delegating and completing tasks individually.
- Working according to specific deadlines, requirements and keeping the shops KPI's at benchmark levels.
- Working with management, such as our regional manager, to ensure budgets were being met, the store was meeting standards, and coming up with strategies to improve store productivity.
- Handling opening and closing duties alone, as well as completing banking tasks.
- Ensuring staff where aware of individual KPI results and if not reaching benchmark working with them on how to achieve where they needed to be.
- Handling customers transactions and creating an individual experience for them regarding what they were after and who they were buying it for.
Casual Cafe Assistant
Happy Pants
03.2020 - 04.2021
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
- Promoted a positive work environment through clear communication and teamwork among staff members.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- As the shop was also a sauna and yoga studio as well as a cafe, I ensured sauna was ready for clients, equipment was cleaned and towels ready, as well as studio floors and mirrors cleaned and welcomed the customers for both yoga classes and sauna.
- Was involved in the cooking and preparation of foods and beverages and thoroughly enjoyed barista work and making our homemade almond milk for coffees.
Education
Bachelor of Science - Nutrition And Dietetics
Endeavour College of Natural Health
Perth12.2024
Diploma - Education Support
Chisholm Institute
Dandenong, VIC2019
High School Diploma -
Chevalier College
Bowral, NSW11.2008
Skills
- Retail Merchandise Quality Standards
- Customer Service
- Problem-solving abilities
- Active Listening
- Complaint Handling
- Money handling abilities
- Payment Processing
- Professional telephone demeanour
- Building rapport
- Staff Training
- Empathetic
Hobbies
- Swimming
- Reading
- Painting
- Snorkelling with my family
- Teaching my girls to cook
Additional Information
Any other job information needed I can provide. I have been working since I was 12, starting in the family business of our family owned gym.
References:
- Taylor Rayner-Palmer: Past manager and colleague. (Currently managing the Murray Street store)
Contact: 0421791440
- Zoe Bosustow: Regional Manager WA General Pants Co.
Contact: 0411660342
Timeline
Senior Casual
General Pants Co.
09.2021 - 05.2024
Casual Cafe Assistant
Happy Pants
03.2020 - 04.2021
Bachelor of Science - Nutrition And Dietetics
Endeavour College of Natural Health
Diploma - Education Support
Chisholm Institute
High School Diploma -
Chevalier College
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