Amelia Weber-Handford
Newcastle,NSW
Summary
I'm a detail-orientated team member with over 5 years' experience in teaching and customer service. Specialising in supporting senior management, implementing safe work practices, managing stakeholder relationships, meeting critical deadlines with the ability to comfortably perform in roles autonomously and collaboratively. Whilst working, I am continuing to develop my portfolio of skills through completing a business degree, with a double major in Human Resource Management / Leadership and Management at the University of Newcastle.
Overview
9
9
years of professional experience
Work History
Supervisor level
Bunnings Warehouse
08.2021 - Current
- Rostering Team members to budgetary requirements and cover key service areas.
- Provided feedback to workers on job performance and safety procedures.
- Support in-store leadership teams
- Oversaw daily operations, keeping team production moving at optimal pace.
- Coach and develop the team on the right service behaviours
- Ensure that merchandising standards fit with business requirements.
- Assisted in recruiting and hiring new team members.
- Trained workers in proper methods, equipment operation and safety procedures.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Monitored job progress and performance of employees to complete projects prior to deadlines.
Lead Teacher, Three-Year-Olds Classroom
Wilderness International School & Emrick Enterprises Educational Services, Hong Kong Football Club
01.2016 - 06.2021
- For over 5 years I worked for two international early education centres in Hong Kong, focusing on Reggio-Emilia Pedagogy.
- During my time at both centres, I was responsible for implementing the respective learning frameworks and supporting children's wellbeing, learning and development, whilst adhering to compliance requirements.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Designed lesson plans for teaching staff and worked closely with administration for compliance.
- Using an approved learning framework to guide teaching practice.
- Supporting holistic development of children in early childhood.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Developed and optimised rich learning environment by capitalising on diverse engagement strategies and enriching teaching techniques.
Chairwoman, Netball
Hong Kong Football Club
02.2020 - 02.2021
- Skilled at working independently and collaboratively in a team environment.
- Managed over 120 members.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analysed information and provided solutions to problems.
Netball Coach
Hong Kong Football Club
08.2016 - 07.2021
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Facilitated group coaching sessions and provided individual coaching support.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
Customer Service
Bunnings Warehouse
04.2014 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Business - Human Resource Management Leadership and Management
University Of Newcastle
06.2024
Master Diploma - Teaching English, a Foreign Language
TEFL
02.2017
Higher School Certificate -
Great Lakes College
Forster, NSW2010
Skills
- R3
- Microsoft Word
- PowerPoint
- Excel
- OneNote
- Business Process
- Resolving Complaints
- Training and Development
Timeline
Supervisor level
Bunnings Warehouse
08.2021 - Current
Chairwoman, Netball
Hong Kong Football Club
02.2020 - 02.2021
Netball Coach
Hong Kong Football Club
08.2016 - 07.2021
Lead Teacher, Three-Year-Olds Classroom
Wilderness International School & Emrick Enterprises Educational Services, Hong Kong Football Club
01.2016 - 06.2021
Customer Service
Bunnings Warehouse
04.2014 - 07.2016
Bachelor of Business - Human Resource Management Leadership and Management
University Of Newcastle
Master Diploma - Teaching English, a Foreign Language
TEFL
Higher School Certificate -
Great Lakes College
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