Amelia Weber-Handford
Newcastle,NSW
Summary
Detail-orientated team member with over 10 years' experience in management and customer service. Specialising in supporting senior management, implementing safe work practices, managing stakeholder relationships, meeting critical deadlines with the ability to comfortably perform in roles autonomously and collaboratively. Whilst continuing to develop a portfolio of skills through completing a business degree, with a double major in Human Resource Management / Leadership and Management at the University of Newcastle. Completed 100 hours of work placement under Andrew Cairns Associate Director of Workplace Policy & Governance at UON.
Overview
10
10
years of professional experience
Work History
Industrial Relations Internship
University of Newcastle
08.2023 - 11.2023
- Complaints management and grievances
- Ensured procedures adhered to policies and legislation
- Procedure development and documentation
- Interpretation and understanding of Enterprise Agreements
- Adherence of policies for contract conversions.
Bunnings Warehouse - Supervisor
Bunnings
08.2021 - Current
- Managing 60 team members
- Rostering team members to budgetary requirements and cover key service areas
- Provided feedback to workers on job performance and safety procedures
- Support in-store leadership teams
- Oversee daily operations, keeping team production moving at optimal pace
- Coach and develop team on right service behaviours
- Ensure that merchandising standards fit with business requirements
- Assist in recruiting and hiring new team members
- Train workers in proper methods, equipment operation and safety procedures
- Investigate and report on accidents, injuries and near-miss incidents
- Monitor job progress and performance of employees to complete projects prior to deadlines.
Hong Kong Football Club - Chairwoman, Netball
Hong Kong Football Club
02.2020 - 02.2021
- Managed over 120 members
- Skilled at working independently and collaboratively in team environments
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Excellent communication skills, both verbal and written
- Proved successful working within tight deadlines and fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analysed information and provided solutions to problems.
Wilderness International School & Emrick Enterprises Educational Services, Hong Kong Football Club - Lead Teacher, Early Childhood Classroom
Wilderness International School & Emrick Enterprises Educational Services
01.2016 - 06.2021
- Lead Teacher
- Responsible for implementing respective learning frameworks and supporting children's wellbeing, learning and development
- Maintained patience and level-headedness in diverse situations to support student development and personal growth
- Designed lesson plans for teaching staff and worked closely with administration for compliance
- Supporting holistic development of children in early childhood
- Developed and optimised rich learning environment by capitalising on diverse engagement strategies and enriching teaching techniques.
Hong Kong Football Club - Netball Coach
Hong Kong Football Club
08.2016 - 07.2021
- Coached over 40 players across 4 teams
- Developed and delivered effective and engaging coaching sessions to improve performance
- Facilitated team building activities and workshops to improve communication, collaboration and productivity
- Facilitated group coaching sessions and provided individual coaching support
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
Bunnings Warehouse - Customer Service
Bunnings
04.2014 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to the correct department
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Processed customer service orders promptly to increase customer satisfaction
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Business - Human Resources Management & Leadership
University of Newcastle
Newcastle, NSW06.2024
Master Diploma - Teaching English As A Second Language (ESL)
Teaching English As A Foreign Lanaguage
TEFL 02.2017
Skills
- Microsoft Word
- PowerPoint
- Excel
- OneNote
- Business Process
- Resolving Complaints
- Training and Development
- Performance Management
- Business Administration
- Team Leadership
- Staff Training and Development
- Time Management
- Product Management
Timeline
Industrial Relations Internship
University of Newcastle
08.2023 - 11.2023
Bunnings Warehouse - Supervisor
Bunnings
08.2021 - Current
Hong Kong Football Club - Chairwoman, Netball
Hong Kong Football Club
02.2020 - 02.2021
Hong Kong Football Club - Netball Coach
Hong Kong Football Club
08.2016 - 07.2021
Wilderness International School & Emrick Enterprises Educational Services, Hong Kong Football Club - Lead Teacher, Early Childhood Classroom
Wilderness International School & Emrick Enterprises Educational Services
01.2016 - 06.2021
Bunnings Warehouse - Customer Service
Bunnings
04.2014 - 07.2016
Bachelor of Business - Human Resources Management & Leadership
University of Newcastle
Master Diploma - Teaching English As A Second Language (ESL)
Teaching English As A Foreign Lanaguage
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