Amelia Whish Jacka

My role at New Horizons is to take new client enquiries, identify support needs, suggest appropriate program placement, determine capacity, build client contracts and roster staff. This role additionally includes day to day client and employee administrative tasks and is a Level 4.1 administrative position under the Disability Award.

• Managed 24hr employee rosters across NSW & QLD
• Onboarded new clients from initial contact, risk assessment, contract creation and staff rostering.
• Worked with multiple programs including - NDIS, iCare, CHSP, HCP and mental health programs
• Adaptable to communication needs of different populations, experienced in working with translators and those with disabilities.
• Mentored and trained new staff members
• Maintained detailed records of client interactions ensuring accurate documentation for future reference.
• Coordinated patient transfer through variety of healthcare settings

My role with 24/7 Nursing was to help priority clients find solutions to COVID related issues – including finding housing, accessing medical supplies and triaging at-risk callers. This involves working with translators, disability staff, emergency dispatch and our nursing staff.

• Provided immediate crisis intervention services for callers experiencing emotional distress or safety concerns.
• Demonstrated cultural sensitivity and respect for diversity when working with clients from various backgrounds, promoting an inclusive and supportive environment.
• Managed high call volume while remaining focused on delivering excellent customer experiences.
• Adept at conflict resolution and able to foster trust and rapport during interactions.