Amelia Ziegler
O'Halloran Hill,SA
Summary
Detail-oriented team player with strong organisational and customer service skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Eager to secure a role as a Service Delivery Officer at The University of Adelaide and enjoy a long and prosperous career there.
Overview
15
15
years of professional experience
Work History
Account Manager - Credit Limits
National Credit Insurance
03.2021 - Current
- Responded to customer calls and emails swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with with a large portfolio of clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Educated clients on insurance policies and procedures.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Completed data entry tasks with accuracy and efficiency.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Office Administrator/Optometry Assistant
Philip Milford Optometrist
07.2018 - 03.2021
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
Sales Assistant
Uptown Girl
08.2015 - 06.2018
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Legal Secretary
Fenwick Elliott Grace
06.2009 - 03.2015
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organised files for court proceedings.
- Filed documents with courts on behalf of attorney.
- Received and placed telephone calls to clients and prospective clients.
- Diligently edited legal correspondence for grammar and spelling.
- Screened telephone calls and forwarded to appropriate departments.
- Transcribed legal documents and phone conversations.
Education
Certificate 3 in Business
TAFE SA
09.2016
Certificate 5 in Legal Studies
TAFE SA
04.2013
High School Diploma -
Norwood Morialta High School
2007
Skills
- Correspondence Writing
- Operational Efficiency
- Empathetic and understanding
- Word Processing
- Build Customer Relationships
- Efficient with all computer systems and quick and accurate typing
- Goal-Oriented
- Resilience and able to work under pressure
- Honesty and integrity
- Workflow Coordination
Additional Information
Full unrestricted car licence with reliable vehicle.
Current -DHS Working with Children and Vulnerable Person checks
Timeline
Account Manager - Credit Limits
National Credit Insurance
03.2021 - Current
Office Administrator/Optometry Assistant
Philip Milford Optometrist
07.2018 - 03.2021
Sales Assistant
Uptown Girl
08.2015 - 06.2018
Legal Secretary
Fenwick Elliott Grace
06.2009 - 03.2015
Certificate 3 in Business
TAFE SA
Certificate 5 in Legal Studies
TAFE SA
High School Diploma -
Norwood Morialta High School
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