Summary
Overview
Work History
Education
Skills
Personal Information
Attributes
References
Certification
Timeline
Generic

AMELIA ALEXANDRA UCHINO

KALLAROO,PERTH

Summary

I am a recognized individual for enhancing customer service experiences and operational efficiency. Skilled in inventory management and employee training, consistently achieving sales targets while fostering a collaborative team environment. I am committed to delivering results through effective communication and strategic decision-making, while skilled in team leadership and conflict resolution, ensuring smooth operational flow and staff productivity. I demonstrate the ability to implement effective policies that significantly improve organizational procedures and foster professional growth within teams, while maintaining high levels of accuracy and compliance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

COUNTER SPECIALIS/Coordinator

JB HI-FI
Westfield Whitford
06.2022 - 10.2024
  • Decision-Making Skills: Respond to staff members requiring assistance, and make acute decisions to support store operations.
  • Team Management: Manage a small group, ensuring effective delegation and coordination of tasks.
  • Customer Service Excellence: Provide outstanding customer service, effectively handle complaints and queries, and ensure a positive experience for both in-store and online customers
  • Regulatory Compliance: Diligently maintain COVID-19 regulations, protocols, and procedures, including daily completion of the COVID checklist
  • Team Collaboration and Training: Assist the Merchandise Manager with delegation and daily merchandising tasks, train and support new counter team members, and work collaboratively to achieve team goals
  • Technical Proficiency: Extensive use of Soundcheck, Backstage, JB MENU, Intranet, and ITV (online ordering system), along with a comprehensive understanding of all finance programs and sales transaction processes
  • Operational Efficiency: Manage inventory, ensure counter stationery and supplies are stocked, participate in housekeeping, and demonstrate safe work practices
  • Product Knowledge: Continuously develop skills and knowledge through training and active participation in development opportunities

Accessories Coordinator

JB HI-FI
Westfield Whitford
01.2022 - 06.2022
  • Customer Service Excellence: Provide outstanding customer service, effectively handle complaints and queries, and ensure a positive experience for both in-store and online customers
  • Regulatory Compliance: Diligently maintain COVID-19 regulations, protocols, and procedures, including daily completion of the COVID checklist
  • Team Collaboration and Training: Assist the Merchandise Manager with delegation and daily merchandising tasks, train and support new counter team members, and work collaboratively to achieve team goals
  • Technical Proficiency: Extensive use of Soundcheck, Backstage, JB MENU, Intranet, and ITV (online ordering system), along with a comprehensive understanding of all finance programs and sales transaction processes
  • Operational Efficiency: Manage inventory, ensure counter stationery and supplies are stocked, participate in housekeeping, and demonstrate safe work practices
  • Product Knowledge: Continuously develop skills and knowledge through training and active participation in development opportunities
  • Decision-Making Skills: Respond to staff members requiring assistance and make acute decisions to support store operations
  • Small Team Management: Coordinate and manage a small team, ensuring effective delegation and efficient merchandising processes in compliance with JB policy and procedures

Media Advisor - Counter

JB HI-FI
Ocean Keys, Joondalup Home
08.2019 - 01.2022
  • Customer Service Excellence: Provide outstanding customer service by directing customers, answering phone calls, and handling complaints and queries effectively
  • Financial Transactions: Complete register operations, process finance applications and sales through various finance platforms, and accurately handle large sums of money
  • Sales and Recommendations: Actively sell accessory products, make recommendations to customers at the point of sale, and handle customer returns and repairs efficiently
  • Team Training and Procedures: Train new staff on correct procedures and policies, and ensure all counter tasks are completed at the beginning and end of the business day
  • Operational Efficiency: Run and complete reports for close of business, and maintain a high standard of counter tasks and replenishment

Media Advisor - Accessories

JB HI-FI
Ocean Keys, Joondalup Home
08.2019 - 01.2022
  • Merchandising Support: Assist the Coordinator with maintaining merchandising guidelines, adhering to advertising campaigns, and ensuring accurate pricing and stock placement
  • Promotional Activities: Create tickets, signs, posters, and banners for promotions and campaigns, ensuring effective communication of offers
  • Product Knowledge: Demonstrate a comprehensive understanding of product knowledge for the department, providing informed assistance to customers and team members
  • Stock Management: Keep the storeroom clean and tidy, assist with stock transfers, and support other areas of media as required
  • Price Maintenance: Assist the Coordinator with maintaining price changes and ensuring compliance with store policies

Sales Assistant/Beauty Advisor/Supervisor

Priceline
Westfield Whitford
02.2015 - 07.2019
  • Supervisor: Store Supervision and Staff Management: Supervise the store, ensure staff productivity, and work towards achieving sales targets, budgets, and KPIs
  • Stock Management: Handle new stock receivables and replenishment, including counting and accepting pallets of stock from couriers
  • Store Operations: Manage the opening and closing of the store, including banking tasks, counting the safe, and preparing daily goals
  • Cash Handling: Count all tills in the morning and at the close of business to ensure accurate cash handling
  • Sales Assistant: Sales Operations: Manage register operations, including cash, EFTPOS, and credit card transactions, and ensure accurate signage and catalogue sales preparation
  • Beauty Advisor: Beauty Services: Perform makeovers, apply false eyelashes, and match foundation in-store and at events, including fundraising for the Sisterhood Foundation
  • Collaboration and Training: Liaise with other stores for requested stock and complete Blackmores training to enhance product knowledge
  • Store Maintenance and Security: Maintain sanitation and cleanliness of the store, products, and back of house, and provide front-of-store security during peak trading to reduce theft
  • Product Training: Complete La Roche-Posay training to enhance product knowledge and application techniques
  • Stock Coordination: Liaise with other stores to request and manage stock efficiently

Education

Year 12 Graduation Certificate -

Greenwood College
WA, Australia
01.2018

Skills

  • Team management
  • Employee training
  • Inventory management
  • Regulatory compliance
  • Customer service
  • Visual merchandising
  • Operational efficiency
  • Conflict resolution
  • Effective communication
  • MS Office

Personal Information

Date of Birth: 23/03/2001

Drivers License:  7518759, C Class Manual

Attributes

  • Good communication skills with the ability to interact confidently with people of all ages.
  • Ability to work effectively, either independently or as part of a team.
  • Excellent customer service skills.
  • Strong problem solving and multi-tasking skills.
  • Proven leadership skills.
  • Competence in the use of EFTPOS terminals, programs and other electronic devices.
  • Ability to organise and prioritise workload.
  • Willingness and ability to follow instructions and learn new things.
  • Fluent English.

References

  • Andrew Von. Bergheim, Sales Manager, JB Joondalup Home, 0411 023 859
  • Caitlin Fisher, Sales Manager, JB HI-FI Whitford, 0404 539 237
  • Alan Lawrie, Owner, Greenwood Pizza, 0439 461 118

Certification

  • Certificate II in Business
  • Certificate II in Community Services
  • Certificate II in Retail Cosmetics
  • Greenwood College Year 12 Graduation Certificate, 2018
  • First Aid Course Certificate
  • Responsible Service of Alcohol (RSA) Certificate

Timeline

COUNTER SPECIALIS/Coordinator

JB HI-FI
06.2022 - 10.2024

Accessories Coordinator

JB HI-FI
01.2022 - 06.2022

Media Advisor - Counter

JB HI-FI
08.2019 - 01.2022

Media Advisor - Accessories

JB HI-FI
08.2019 - 01.2022

Sales Assistant/Beauty Advisor/Supervisor

Priceline
02.2015 - 07.2019

Year 12 Graduation Certificate -

Greenwood College

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AMELIA ALEXANDRA UCHINO