Amelia (Amee) Baigent
Kerang,Victoria
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Consultant
Red Energy
Work From Home, VIC
02.2023 - Current
- Created customized solutions to customer issues by utilizing product knowledge and problem-solving skills.
- Developed relationships with customers to ensure repeat business opportunities.
- Adhered to company policies while providing excellent customer service.
- Ensured compliance with company policies and procedures when dealing with customers.
- I worked with colleagues across departments to ensure customer requests are satisfied.
- Provided accurate information regarding product features, pricing, availability and services.
- Greeted customers and answered inquiries promptly and professionally.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously under tight deadlines.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Special Orders/Trade Desk Officer
Bunnings
Morewell/Pakenham, VIC
03.2019 - 01.2023
- Provided customer service by responding promptly to inquiries regarding trade desk and special order operations.
- Facilitated communication between parties involved in a transaction.
- Analyzed shipping manifests and invoices for accuracy before authorizing payment.
- Coordinated with internal departments to facilitate the completion of trades within established timelines.
- Ensured that all documents were properly completed before being submitted for approval or filing.
- Verified the accuracy of data entry into company systems.
- Reviewed customer purchase orders and ensured the accuracy of information before processing.
- Completed orders via oracle E business and COS system with strong data entry and vast knowledge
Education
Certificate 4 in International Travel And Tourism - Tourism And Travel Management
Quantum Education
Rotorua11-2012
Certificate 3 In Travel And Torusim - Travel And Toursim
Quantum Education
Rotorua11-2011
Care For The Older Person
Nelson Malborough Institute
Nelson11-2009
Skills
- Inbound Call Management
- Complaint Handling
- Inventory Tracking
- Customer Acquisition
- CRM Software
- Inbound and Outbound Calling
- Paperwork Processing
- Data Entry
- Data Collection
- Account updating
- Customer Relations
- Administrative Support
References
- Ty Titan
Red Energy- Previous TM
0492507278
- Kerrie Mckenzie
Bunnings-G4
0439742127
- Daniel Howell
Bunnings- Co-Ordinator
0400353861
Timeline
Customer Service Consultant
Red Energy
02.2023 - Current
Special Orders/Trade Desk Officer
Bunnings
03.2019 - 01.2023
Certificate 4 in International Travel And Tourism - Tourism And Travel Management
Quantum Education
Certificate 3 In Travel And Torusim - Travel And Toursim
Quantum Education
Care For The Older Person
Nelson Malborough Institute
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