Amelia Grace Thomas
Manly,Australia
Summary
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am a responsible, highly skilled and capable employee with over 7 years' experience in the sales and customer service sector. Resourceful and reliable worker that can identify and resolve small and complex issues to provide excellent client services. I take every opportunity to improve myself in the workplace. Results-driven in service sales and innovative in reaching new customers. Diligent and forward-thinking with organized and competitive nature focused on always growing customer base and increasing revenue numbers. I am currently studying Courses Cert 3 & 4 combined in Fitness and I am a competitor in Amateur Boxing NSW, just recently winning a NSW State Title.
Overview
7
7
years of professional experience
Work History
Membership Sales Consultant
Plus Fitness 24/7 Frenchs Forest
05.2024 - Current
- Running day to day operations of the club which would include updating/maintaining the member's databases, accepting payments, processing new memberships, resolving billing issues
- Running promotions and orientations within the club
- Creating social media content in order to boost member sign ups and create continuous flow of enquiries
- Following leads for Inbound and Outbound enquiries and ensuring sign ups
- Handling member complaints and ensuring a smooth outcome for all parties involved
- Maintaining business office inventory, re racking equipment and creating a clean space for members
- Monitoring of the gym through security footage, tailgating, pass sharing & denied accesses; this would include solving cases in regards to stolen equipment or misconduct in the gym
Luxury Jewellery/Watch Specialist
Gregory Jewellers
03.2023 - 04.2024
- Customer service advice on Luxury Items
- Ordering items for both shop floor and individual customers/businesses Following up clients through Podium system/emails/telephone regarding progress/lead-time/enquires,
- Optimising sales space for maximum revenue, organising deliveries and shipments in and out to clients
- Managing large financial transactions via both cash and credit Readjusting, cleaning and repairing jewellery/complex watches for clients In-depth upselling and cross-selling, exceeding and achieving KPI's Expanded clientele base by actively networking at industry events and leveraging personal connections within luxury market.
Retail Sales Specialist
Shawl Group
10.2020 - 12.2022
- Committed and unrivalled customer service, updating customer and company records into Point of Sale database (POS)
- Ordering stock for both shop floor and individual customers/businesses
- Contacting via emails/telephone in regards to progress/lead-time/general enquires (up to 40 per day)
- Managing financial transactions
- Consistently met or exceeded individual sales goals while contributing to overall store success
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons
- Trained new staff members on company policies, procedures, and best practices.
Sales Assistant
City Beach
11.2019 - 04.2020
- High level of customer service, working towards KP'Is
- Merchandising store
- Handling financial transactions.
Sales Assistant
Anuk Boutique
07.2018 - 01.2019
- Restyling and stocking of merchandise
- Assisted customers with prompt and polite support in-person and via telephone
- General store cleaning
- Processed transactions accurately while maintaining a high level of customer service
- Met and exceeded sales targets consistently, contributing to overall team success.
Sales Assistant
Ice Design
06.2017 - 05.2018
- Direct cash sales to customers
- Stock control and management via cash/credit card sales
- Ensuring well-constructed customer service and communication with each customer
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experiences for all clients
- Executed visual merchandising strategies to attract customers and drive sales.
Education
Grade 10 completion -
Varsity Learning Centre
Grade 9 completion - undefined
Frensham School For Girls
Fitness Certificate 3 & 4 - undefined
Australian Fitness Academy
01.2025
Skills
- Critical Thinking
- Public Speaking
- Sales driven
- Multitasking Abilities
- Dependable and Responsible
- Organising, planning, scheduling, writing emails, writing skills, managing files etc
- Administrative skills - excel, spread sheets, word etc
- Emotional Intelligence
- Team worker/player
- Client Relationship Building
- Social media proficiency
- Sales Techniques
- Cold calling expertise
Personal Information
- Date of Birth: 07/27/02
- Gender: Female
- Nationality: Australian
Desiredposition
Full time, part time and casual work
Timeline
Membership Sales Consultant
Plus Fitness 24/7 Frenchs Forest
05.2024 - Current
Luxury Jewellery/Watch Specialist
Gregory Jewellers
03.2023 - 04.2024
Retail Sales Specialist
Shawl Group
10.2020 - 12.2022
Sales Assistant
City Beach
11.2019 - 04.2020
Sales Assistant
Anuk Boutique
07.2018 - 01.2019
Sales Assistant
Ice Design
06.2017 - 05.2018
Grade 10 completion -
Varsity Learning Centre
Grade 9 completion - undefined
Frensham School For Girls
Fitness Certificate 3 & 4 - undefined
Australian Fitness Academy
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