Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

AMELIA MAMBULAO ARINGO

Indooroopilly,Brisbane, QLD

Summary

Seeking a challenging position where I can utilize my strong interpersonal skills, passion for customer service, and keen attention to detail to contribute to the success of the sales team and enhance the overall customer experience. With a solid understanding of sales techniques and a proactive approach, I aim to effectively support sales initiatives, build lasting customer relationships, and drive revenue growth for the organization. I hope you will allow me to present myself personally and give me a chance to serve you and further my career with your company. I hereby declare that the above-mentioned details are true to the best of my knowledge and belief. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Product Trainer II

Concentrix CVG Philippines Inc
03.2022 - 05.2023
  • Responsibilities include teaching presentation and persuasion techniques to new hires, simulating benefits, billing, and claims scenarios, and preparing training programs that cover knowledge gaps
  • Ensure that teams continue to develop their skills and product knowledge, that provide excellent customer service, and that brand is presented in best possible way
  • Monitors calls and performance to identify training gaps
  • Measuring effectiveness of training sessions and preparing individual or team progress reports.

Program Ready Trainer

Concentrix CVG Philippines Inc
12.2021 - 03.2022
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
  • Responsible for day-to-day functional direction of agents within program training classroom environment, including student progress monitoring for duration of training, providing coaching and developmental feedback and readiness recommendations
  • Accountable for achieving individual training performance metrics
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.

Customer Service Representative

Concentrix CVG Philippines Inc
01.2018 - 12.2021
  • Maintaining positive, empathetic, and professional attitude toward customers at all times
  • Respond promptly to customer inquiries
  • Acknowledging and resolving customer complaints
  • Keeping records of customer interactions, transactions, comments, and complaints.

Customer Care Senior Assistant

Xerox Business Service Philippines Inc
01.2016 - 08.2017
  • Obtain possible customer leads
  • Accomplish sales and organization missions by completing related results as needed.

Personal Support Worker

03.2013 - 10.2014
  • Consult homeowner to find out which areas of house need cleaning
  • Use products that homeowner prefers
  • Pack away items or clothing in way that makes them easy for family to find
  • Let homeowner know if cleaning products need replacing.

Education

BACKGROUND - Diploma of Leadership And Management

Queensford Collage
Brisbane, QLD
06.2023

Bachelor of Science - Nursing

University of Baguio
Baguio City Philippines
04.2006

Skills

  • Product Analysis
  • Product Management
  • Product Innovation
  • Product Calibration
  • Product Optimization

Certification


Dec 16, 2020 Certificate of Completion

PDHS1060GLEN- SPOT- Training for People Managers

Concentrix University


Dec 17, 2020 Certificate of Completion

PDOM2027GLEM- Six Sigma Yellow Belt Final Assessment

Concentrix University


Dec 24, 2020 Certificate of Completion

Establishing Team Goals and Responsibilities, and Using Feedback Effectively

Concentrix University


March 11, 2021 Certificate of Completion

CCGN1030GLEN- Mandatory Insider Risk and Compliance Education for Account Leaders (PE DPE etc.) and Site Leaders

Concentrix University


Dec 23, 2020 Certificate of Completion

Trust Building through Effective

Communication

Concentrix University


Reference

Ma. Diana Karla Tejada

Store Business Manager 

M.J Bale

0450050438

mdkbtejada12@gmail.com

Timeline

Product Trainer II

Concentrix CVG Philippines Inc
03.2022 - 05.2023

Program Ready Trainer

Concentrix CVG Philippines Inc
12.2021 - 03.2022

Customer Service Representative

Concentrix CVG Philippines Inc
01.2018 - 12.2021

Customer Care Senior Assistant

Xerox Business Service Philippines Inc
01.2016 - 08.2017

Personal Support Worker

03.2013 - 10.2014

BACKGROUND - Diploma of Leadership And Management

Queensford Collage

Bachelor of Science - Nursing

University of Baguio
AMELIA MAMBULAO ARINGO