Amelie Coghlan

• Oversaw operational support for customer engagement and donation processes during annual Movember campaign. Coordinated with event assistants to optimize event execution and participant experience. Drove improvements in operational workflows to enhance campaign outcomes.
• Facilitated resolution of fundraising donation and website issues for Movember community, utilizing live chat, Salesforce, and phone support to enhance user experience.
• Processed donations and supported gift matching requests. Managed bank transfer donations efficiently and processed invoices to ensure timely financial operations.
• Assisted in organizing events during campaign by coordinating venue hire, event management, and logistics for over seven successful events. Supported communication efforts with retailers and guests to facilitate on-the-ground logistics. Contributed to creating a professional and positive experience for fundraisers.

• Developed and executed brand activation campaign for the event to enhance consumer engagement.
• Collaborated with cross-functional teams to align marketing strategies with brand objectives.
• Created compelling content for promotional materials and social media platforms.
• Assisted in coordinating events and set-up to increase brand visibility.

• Facilitated brand activations to support client objectives and guarantee timely project delivery.
• Oversaw logistics management and delegated tasks to optimize team performance under tight deadlines.
• Cultivated and sustained robust client relationships to enhance satisfaction and facilitate seamless event delivery.

• Oversaw guest engagement by developing tailored schedules for exclusive F1 weekend activities. Managed event logistics to optimize guest satisfaction and streamline operations.
• Managed guest flow to VIP areas and ensured efficient logistical operations during the Grand Prix events.
• Maintained proactive communication with clients to address and meet all weekend needs.

• Delivered exceptional customer service in high-pressure dining environment.
• Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
• Assisted in training new staff on menu items and service protocols.
• Bar staff member for beers, wines and mixer drinks

• Trained barista and waitress in high pace environment
• Managed day-to-day café operations, including opening/closing, shift scheduling, supply orders and cashing up at the end of each day.
• Trained and mentored new baristas on beverage preparation techniques and customer engagement.

• Executed fine dining services to enhance guest experiences and satisfaction.
• Facilitated outstanding customer interactions to ensure guest satisfaction in fast-paced event environments.
• Embraced varied locations and events each shift, enhancing adaptability and responsiveness to changing circumstances.

Executed bartending services at various festivals across the UK, ensuring high-quality customer experiences in a fast pace enviroment