Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amelie Coop

Brisbane,QLD

Summary

I am an experienced Assistant Manager with almost two years of leadership and operational management in fast-paced environments. I possess a proven ability to lead and train teams, manage inventory, and optimize workflows to reduce costs and enhance efficiency. My strong background in customer service, team collaboration, and ensuring compliance with health and safety regulations has consistently supported successful store operations. I am eager to leverage my skills and experience to drive success in a dynamic assistant managerial role.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Grill'd Healthy Burgers
10.2023 - Current
  • Utilize TANDA software to manage team scheduling, including availability, leave requests, rostering, and timesheets.
  • Oversee stock management, ensuring accurate item availability and conducting regular stock counts.
  • Monitor and minimize operational costs, including utilities such as gas, electricity, and water.
  • Lead and support a team of up to 40 employees, ensuring compliance with safety, food handling, and hygiene standards.
  • Ensure the smooth daily operation of the store, managing compliance with food safety regulations and maintaining a clean and safe environment for both staff and customers.
  • Conduct team training and development to maintain high service standards.
  • Manage guest experiences to ensure customer satisfaction.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Team Leader

Grill'd Healthy Burgers
11.2021 - 10.2023
  • Led and supervised a team of 8-14 employees during service operations, ensuring smooth workflow and effective communication.
  • Managed food safety protocols, stock control, and ordering processes to optimize efficiency and maintain quality standards.
  • Opened and closed the restaurant, overseeing all preparation, cleaning, and financial reconciliation activities.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Provided operational support by traveling to different store locations to assist in managing shifts, ensuring smooth operations and maintaining high service standards across multiple sites

Team Member

Grill'd Healthy Burgers
11.2021 - 11.2022
  • Provided front-of-house and back-of-house support, delivering excellent customer service and ensuring efficient restaurant operations.
  • Managed alcohol service, handled customer orders via phone and POS systems, and assisted with restaurant opening and closing procedures.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.

Cleaner

Function Well Gym
05.2021 - 01.2022
  • Ensured gym facilities and equipment were maintained to high cleanliness standards.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.

Retail Sales Assistant

Asthma Foundation Op Shop
01.2016 - 07.2019
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.

Education

Honours - Medical Engineering

Queensland University of Technology
Brisbane, QLD
11.2027

High School Diploma -

All Hallows' School - Brisbane
Fortitude Valley, QLD
11.2022

Skills

  • Microsoft Excel
  • Time Management
  • Customer Service
  • Conflict Resolution Management
  • Team Building
  • Communication Skills
  • Safety Management
  • Food Safety Management and Compliance
  • Cash Handling
  • Restaurant Operations
  • Waste Minimization
  • Cost Control
  • Inventory Management
  • Stock Control
  • Customer Service Excellence
  • Staff Development Management
  • Staff Training Management
  • Team Leadership
  • Money Handling

Certification

  • Certificate III in Hospitality
  • Qld Responsible Service of Alcohol Certificate
  • Certificate in First Aid

Timeline

Assistant Manager

Grill'd Healthy Burgers
10.2023 - Current

Team Leader

Grill'd Healthy Burgers
11.2021 - 10.2023

Team Member

Grill'd Healthy Burgers
11.2021 - 11.2022

Cleaner

Function Well Gym
05.2021 - 01.2022

Retail Sales Assistant

Asthma Foundation Op Shop
01.2016 - 07.2019

Honours - Medical Engineering

Queensland University of Technology

High School Diploma -

All Hallows' School - Brisbane

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Amelie Coop