Amelie Koch
Bayswater
Summary
I am a reliable hard worker with a strong background of hospitality. I Have great customer and people skills as I have worked many years in different restaurants, which allowed me to keep up with fast pace work.
History includes managing customer service, sales and operational areas for Menzies Aviation. Well-versed in ticketing, ramp and gate processes. Excellent communication, prioritization and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
Menzies Aviation
09.2024 - Current
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Developed and implemented strategies to minimize customer wait times.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Processed customer payments and enforced compliance with financial regulations.
Administrative Assistant
Jo's Settlements
03.2024 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Support Worker
NeuroDirect
02.2023 - 08.2024
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted community integration by providing extensive physical, emotional and social support.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Administered assessments to identify clients' needs and establish treatment plans.
- Collaborated with other professionals to plan and coordinate care for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
HOSPITALITY WORKER
ZAMBRERO
01.2021 - 01.2023
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance
- Welcomed customers to the property and offered quality customer service
- Supported team operations by keeping supplies well-stocked and stations ready for guest service
- Collected payments whilst giving correct change if needed
- Completed online tasks and assessments
- Motivated team to exceed performance targets with fast accurate service, handling diverse materials
- Demonstrated leadership by making improvements to work processes and training new co-workers
- Recognised by management for providing exceptional customer service
- Collected payments
- Kept good hygiene in the workplace
HOSPITALITY WORKER
Belmont Nandos
01.2019 - 01.2020
- Kept surfaces clean and tidy.
- Managed orders and provided exceptional customer service.
- Took customer orders.
- Maintained health standards.
Education
Cert II and III - Hospitality
John Septimus Roe
01.2021
Cert III - Sport and Recreation
John Septimus Roe
01.2020
Skills
- Customer service
- Basic food service
- Issue deescalation
- Good housekeeping
- Payment collection
- Teamwork and collaboration
- Verbal and written Communication
- Problem solving
- Food preparation
- Health code compliance
- Fare computing
- Boarding support
- Coordinating schedules
- Check-in procedures
- Ticketing
- Departures management
- Passenger ramp assistance
- Boarding gate procedures
- Check-in processes
- Investigating problems
- Airline policies
Timeline
Passenger Service Agent
Menzies Aviation
09.2024 - Current
Administrative Assistant
Jo's Settlements
03.2024 - 09.2024
Support Worker
NeuroDirect
02.2023 - 08.2024
HOSPITALITY WORKER
ZAMBRERO
01.2021 - 01.2023
HOSPITALITY WORKER
Belmont Nandos
01.2019 - 01.2020
Cert II and III - Hospitality
John Septimus Roe
Cert III - Sport and Recreation
John Septimus Roe
Similar Profiles
Asabi SolomonAsabi Solomon
Baggage Handler at Toronto Pearson Airport; Menzies AviationBaggage Handler at Toronto Pearson Airport; Menzies Aviation
Hans MartellHans Martell
Cargo supervisor at Menzies AviationCargo supervisor at Menzies Aviation
Diana GocevaDiana Goceva
Cargo Office Supervisor at Menzies AviationCargo Office Supervisor at Menzies Aviation