Amelie Lumsden-Steel
Parkville,VIC
Summary
Capable Sales associate passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in retail establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Bartender
T-Bone Brewery
10.2022 - 02.2023
- 20 Patriarch Dr, Huntingfield TAS 7055
- Bartending, Cleaning, customer service
- Personal Information
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
worker
Shiploads Kingston/ 14 Channel HWY
09.2020 - 01.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and straightened work areas to maximize productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Assisted in training of new employees on company policies, procedures and processes.
- Increased sales and customer satisfaction through personalized servicing.
Customer service
Stallards camera house
09.2018 - 12.2021
- Transaction handling - covid cleaning standards - teaching of new employees, Camera handling, photo processing, customer service
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
Education
Bachelors of Engineering - Engineering
RMIT University
Melbourne, VIC11.2026
Skills
- Suggestive Selling
- Liquor, Beer and Wine Knowledge
- Cash Register Operation
- Complaint Handling
Accomplishments
- 2018-2022- Bars awarded for 4 years of continuous commitment for: - rowing, swimming, application, choir, vocal group, netball, service
- Half colours for Rowing, Swimming and Service - Pocket of excellence for high achievement in subjects - 2020- distinction in national geography competition
- Duke of Edinburgh award bronze, and silver certificate - 2022 Housing and Design award
referees
Rebecca Roth
Family friend
2012-present
+61 414 518 739
Kelly Moran
Manager -Shiploads
2021-2023
+61458216508
Timeline
Bartender
T-Bone Brewery
10.2022 - 02.2023
worker
Shiploads Kingston/ 14 Channel HWY
09.2020 - 01.2023
Customer service
Stallards camera house
09.2018 - 12.2021
Bachelors of Engineering - Engineering
RMIT University
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