Amelie Maslan
Mansfield,VIC
Summary
Energetically spearheaded customer satisfaction at Cafe 41, leveraging exceptional time management and customer service skills. Excelled in a fast-paced hospitality environment, significantly enhancing guest experiences through meticulous attention to detail and proactive problem-solving. Trained new staff, ensuring adherence to high-quality service standards, and demonstrated dependability in managing reservations and processing payments accurately.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Cafe 41
11.2020 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared beverages and verified adherence to quality and safe food-handling standards.
- worked as a barista and serving beverages in a busy environment, making sure customers were satisfied.
- Reduced risks by maintaining a clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
- Managed reservations accurately, ensuring seamless guest experiences upon arrival.
Education
Bachelor of Nursing - Nursing
La Trobe University
Melbourne, VIC10.2026
High School Diploma -
FCJ College
Benalla, VIC11.2023
Skills
- First Aid Training
- Time Management
- Problem-Solving
- Customer Service
- Hospitality services
- Dependability
Certification
- Certificate III in individual support
- CPR and first aid training
Timeline
Hospitality Worker
Cafe 41
11.2020 - Current
Bachelor of Nursing - Nursing
La Trobe University
High School Diploma -
FCJ College
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