Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amelie Rudd

Brandon

Summary

Having worked in the service industry for over seven years, I have gained extensive customer service, organizational and some management experience. I have become adept at diffusing situations between customers as well as problem solving when things go awry. Not only this, but I have taken on training and leadership roles which have led to me learning more about the backend side of running a storefront. I am a quick learner and am always seeking to improve and expand my knowledge to better my performance at work.

Overview

7
7
years of professional experience

Work History

Front of House

Two Before Ten
10.2022 - Current
  • Customer service focused job, took orders and fulfilled requirements of all customers in designated area of store
  • Opening and closing till as well as low level supervision work

Barista

Old Bus Depot Markets
03.2022 - 10.2022
  • Worked as a Barista in a very busy often high-stress environment
  • Took orders and generally communicated with customers
  • Opened and closed coffee stall including taking and balancing till at the end of the day.
  • managing bookings of up to 250 people a day

All rounder

Pickled Ink Kitchen
01.2021 - 01.2022
  • After high school, I took a gap year and spent it working five days a week at Pickled Ink Kitchen
  • When I started at the cafe it had only just opened and for much of my time there I was the only employee, working alongside the owner/chef
  • As a result, I immediately took on more roles than I had fulfilled in my previous cafe position
  • I gained new skills and built on existing ones including: Barista work; Food prep; Customer service; Making light/basic meals; Dish washing; Clearing and waiting tables; General cleaning and pack up.

Junior

Maxwell’s Treat Factory and Dairy Bar
01.2017 - 11.2019
  • I worked weekend shifts during term time and as needed throughout the school holidays
  • I was originally employed in the Treat Factory but since the opening of the Dairy Bar in (October 2017) I moved between the two
  • At the Treat Factory: provided customer service at the counter, using analogue cash register; packaged confectionery; helped run chocolate making workshops for children between 6-13
  • At the Dairy Bar: took orders from and served food and beverages to patrons; prepared cold drink (milkshake etc), served gelato, plated up baked goods; received training as a barista; assisted with cafe opening and closing tasks; used computerised cash-register.

Education

Bachelor of Arts - Bachelor of Art History And Curatorship And Arts

Australian National University
Canberra, ACT
05.2024

High School -

Bomaderry High School, NSW
Bomaderry, NSW
11.2020

Skills

  • TAFE NSW/ Statement of Attainment of Introductory Hospitality Skills
  • Completed units on food safety and hygiene practices, espresso and coffee preparation as well as responsible service of alcohol (RSA) and responsible conduct of gambling (RCG)
  • Publicity officer and Social media manager for ANU Queer Department
  • Experience working in a large team as well as independently

References

  • Amelia Wright, OWNER OF PICKLED INK, 0432368477
  • Sam Dinn - CURRENT SUPERVISOR, 0433630863

Timeline

Front of House

Two Before Ten
10.2022 - Current

Barista

Old Bus Depot Markets
03.2022 - 10.2022

All rounder

Pickled Ink Kitchen
01.2021 - 01.2022

Junior

Maxwell’s Treat Factory and Dairy Bar
01.2017 - 11.2019

Bachelor of Arts - Bachelor of Art History And Curatorship And Arts

Australian National University

High School -

Bomaderry High School, NSW

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Amelie Rudd