Ameneh Razzouki

Administrative Assistant

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, accurate appointment scheduling, and maintaining the correspondence channels for the Cancer Canter.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted Management with daily, weekly and monthly PBRC audits.
• Trained new staff to use Citrix Receiver system.

Acting Stream Supervisor (05/2024 - 07/2024)

• Efficiently managed a team of over 40 staff members.
• Ensured compliance with state and federal regulations by conducting thorough PBRC audits.
• created fortnightly rosters and assignments for staff, taking into account workload in each department and rotating staff accordingly.
• Reviewed work procedures and implemented the use of digital files for 4 departments by collaborating with the head doctors of each department to improve efficiency.
• Drafted hospital wide memos for compliance purposes in accordance to Medicare by-laws.

• Co-Owned and operated a successful floral design business, overseeing both creative and business operations.
• Collaborated with co-founders to develop business strategy, marketing plans, and customer acquisition tactics.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, engagement parties, and corporate events.
• Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
• Coordinated business operations, including inventory management, budgeting, and supplier relationships.
• Handled the financial side of the business, including pricing, invoicing, and budgeting.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Optimized store displays and appearance via strategic merchandising.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
• Assisted with stock takes and cycle counts to promote accurate inventory processes.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Interacted with customers proactively, identifying needs and offering suitable product recommendations.