SHAHAKAR TABASSUM
Darwin,NT
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Retail Security
BNP Security Services
- Operate and monitor CCTV cameras and other security equipment to detect and prevent theft, vandalism, and other suspicious activities within the retail premises.
- Assist customers by providing directions, information, and support, ensuring a positive shopping experience while maintaining a visible security presence.
- Document and report all security-related incidents and activities in detailed logs, and collaborate with store management and law enforcement as necessary to resolve issues and improve security measures.
Security Officer
Millennium Security and Alarms
- Ensure the safety and security of mental health patients, staff, and visitors in a high-need, sensitive hospital environment.
- Monitor surveillance equipment, access points, and security systems to identify potential safety risks and respond to emergencies promptly.
- Collaborate with medical staff to de-escalate potentially volatile situations, ensuring the well-being of patients and staff while maintaining security protocols.
- Respond to incidents such as behavioural disturbances, patient elopements, or medical emergencies, applying crisis intervention techniques as needed.
Customer Service Executive
HSE Training Pvt Ltd
01.2021 - 06.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Described product and service details to customers to provide information on benefits and advantages.
Fuel Attendant
United Petroleum
01.2025 - Current
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
Education
Master Of Information Technology - Systems
VIT
Skills
- CCTV Operation
- Microsoft Office Suite
- PPE Compliance
- Relationship building
- Critical thinking
- Customer service
- Problem resolution
Certification
Security and First aid.
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Fuel Attendant
United Petroleum
01.2025 - Current
Customer Service Executive
HSE Training Pvt Ltd
01.2021 - 06.2022
Retail Security
BNP Security Services
Security Officer
Millennium Security and Alarms
Master Of Information Technology - Systems
VIT
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