AMESHI SITHUMINI
Mount Duneed,VIC
Summary
Customer Service Representative bringing top-notch skills both oral and written communication, active listening and analytical problem-solving skills. Flexible in the ability to adopt to challenges having an approachable, cheerful, and friendly personality and a proven ability to ensure that a customer's experience is always relaxing and enjoyable. Seeking for an opportunity for employment in challenging job with a dynamic organization where my integrity and dedication will be effectively utilized for the benefit of the organization and my own growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Volunteer
Red Cross Shop
Geelong
02.2024 - Current
- Handlled transactions via a POS system and worked as an effective, reliable team player.
Professional Cleaner
Winwin Realty & Property Management
Geelong, VIC
07.2023 - 08.2024
Crew Member
Mc Donald's
Torquay
11.2023 - 07.2024
- Greeted customers and handled 100+ payments per shift via a POS system
- Operated drivethru services including taking orders to delivering food in a prompt but friendly manner
- Maintained clean dining areas, rest rooms, and work stations by routinely sweeping, mopping, replenshing supplies, and disposing of garbage
- Worked with the team to maintain smooth operations and high standards of customer service during the high volume rush
- Swiftly and professionally handled and addressed any customer complaints, and escalated to the management when requested
Junior Project Coordinator
CWL Lanka Holdings Pvt. (Ltd)
Sri Lanka
12.2022 - 08.2023
- Working under tight deadlines and adjusting workflows
- Tracked hours and expenses to keep project on task and within budgetary parameters
- Responded to requests for information on materials to clients
- Photocopied, distributed, and emailed documents to contractors
- Maintained spreadsheets with updated accurate data
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events
Customer Service Representative
John Keels Holdings
Sri Lanka
02.2022 - 10.2022
- Greeted customers entering store
- Maintained cleanliness
- Assisted customers with tech for exceptional in-store experience
- Updated account information to maintain customer records
- Responded of customer requests on products & services
- Actively participated team meetings & training for information
- Primary support for internal/external customers
- Upheld safety standards & practices
- Built up customer relationships to encourage repeat business
Education
Master of construction Management (Professional) -
Deakin University-Waterfront, Geelong
08.2024
Bachelor of Science Architecture -
Liverpool John Moores University -Liverpool, England
12.2022
Skills
- Maintaining a positive, empathetic, professional attitude toward customers
- Interactive communication skills
- Have experience with POS systems
- Quality focus and detail oriented
- Stocking and replenishing
- Handled freight operations
- Quick learner, dependable, punctual,committed, trustworthy and organized
- Ability to handle high pressure situations in a professional and effective manner
- Adaptability to modern communication technologies including smart phones
- Holder of valid car Drivers License and own transport
Accomplishments
- Acted as the secretary of the ICT society of the college for 2 years.
- Was an active member of the college Art circle.
- Actively participated in event organization at college
References
- Dushan Thilakaratna, COLES Dairy 2IC, 0424241500
- Kisal Gunawardena, Mc Torquay Crew Member, 0468773441
- Sulochana Rodrigo-Linox, RCTI Analyst, 0472915143
Certification
White Card
Origin Institute
Timeline
Retail Volunteer
Red Cross Shop
02.2024 - Current
Crew Member
Mc Donald's
11.2023 - 07.2024
Professional Cleaner
Winwin Realty & Property Management
07.2023 - 08.2024
Junior Project Coordinator
CWL Lanka Holdings Pvt. (Ltd)
12.2022 - 08.2023
Customer Service Representative
John Keels Holdings
02.2022 - 10.2022
Master of construction Management (Professional) -
Deakin University-Waterfront, Geelong
Bachelor of Science Architecture -
Liverpool John Moores University -Liverpool, England