Amey Saple
Sydney,Australia
Summary
Results-driven sales and customer relationship professional with over 10 years of experience across sales, account management, and operations, including 5 years as an Account Manager and 2 years as a Sales Engineer in the technology industry. Currently an Operations Training Specialist at SAS Australia, partnering with customers to deliver tailored training solutions and improve operational performance. Skilled in building strong client relationships, identifying customer needs, and delivering value through technical expertise, commercial awareness, and effective stakeholder management. Committed to driving business growth and delivering exceptional customer outcomes in client-facing sales and account management roles.
Overview
12
12
years of professional experience
Work History
Senior Associate Training Operations Specialist
SAS Australia
Sydney
09.2023 - Current
- Increased annual training revenue by 35% through proactive customer engagement, training needs analysis, and the successful delivery of high-quality learning solutions.
- Managed the end-to-end coordination and delivery of virtual and instructor-led training programs for SAS software, ensuring a seamless customer experience.
- Partnered with Professional Services, Customer Success Managers, and Account Executives to align training initiatives with customer objectives and identify revenue opportunities.
- Monitored training completion, certifications, and compliance requirements while analysing customer feedback to drive continuous service improvements.
- Built strong relationships with customers across the public sector, identifying training opportunities and supporting account growth through consultative engagement.
- Collaborated closely with Account Executives to secure over USD 50,000 in standalone training sales within six months and generated a USD 200,000 sales pipeline across public sector and academic accounts.
Inside Sales Specialist and Account Manager
Ingram Micro
Dubai
07.2018 - 07.2023
- Growing new sales opportunities by 30% through Market Research, inbound lead follow‑up and outbound cold calls and emails in target market sector
- Increased customer retention by improving CSAT of 20 mid‑market and enterprise accounts with average annual revenue of USD 3 million, through frequent business reviews, proactive outreach and efficient account management
- Sourced ~US 5 million worth of annual revenue by managing and engaging with 55 channel partners and system integrators across the EMEA region
- Grew sales revenue by 20%, while also overachieving targets at 110% for 2 out of the 5 years
Marketing Intern
Redington Gulf
Dubai
09.2017 - 01.2018
- Served up to 20 customers daily to track customer data and inform future marketing decisions
- Explored the market and found out the product lines that were being traded in the channel (current and potential partners both)
- Understood the marketability & size of product lines and brands that Company had recently entered‑Displays/Graphics and those they intended to get into ‑ networking, etc
- Took channel partner's feedback on different product lines, brands & distributors and the way business was being conducted in those products
- Checked the awareness levels in the market regarding the products that they already do & saw how effective they had been in communicating their new products to the market
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
Sales Engineer
Coast and Middle East Electronic Devices LLC
Sharjah
07.2014 - 07.2016
- Delivered quarterly revenue of USD 100,000 on average through developed sales, relationship‑building, and negotiation abilities
- Exceeded monthly KPI sales targets through astute new business generation and expert sales strategy
- Recommended improved materials or machinery to customers
- Oversaw and performed product training for 5 team members to ensure consistency in product expertise and consultancy
- Used strategic tactics in lead and sales generation processes, assisting department success against established targets
- Increased product uptake by 25% through targeting prospective customers with tailored technical presentations
- Handled average of 30 sales and technical enquiries within a day whilst maintaining outstanding customer service
- Gained customer trust through simple product demonstrations and explanations of cost‑saving potentials
- Built outstanding client relationships through meeting and follow‑ups, growing repeat spends by 15%
Education
Contemporary Marketing Management - Contemporary Marketing Management
SP Jain School of global management
01.2018
Electronics and Telecommunication Engineer -
Maharashtra Institute of Technology
06.2014
High School -
Our Own English High School
04.2010
Skills
- Microsoft Word
- Microsoft Excel
- Project management
- Operational efficiency
- Process planning
- Relationship building
- Customer relationship management
- Cold calling
- Sales pipeline management
- Account acquisition
- Persuasive negotiator
- Sales cycle management
Personal Information
- Date of Birth: 10/22/92
- Gender: Male
- Nationality: Indian
- Visa: Permanent Resident
Languages
English
Full Professional
Hindi
Full Professional
Interests
Active participant in community sports, playing cricket in Cricket NSW summer competitions and soccer in a local community league during winter
Camping and outdoor recreation, including swimming, hiking, and running
Timeline
Senior Associate Training Operations Specialist
SAS Australia
09.2023 - Current
Inside Sales Specialist and Account Manager
Ingram Micro
07.2018 - 07.2023
Marketing Intern
Redington Gulf
09.2017 - 01.2018
Sales Engineer
Coast and Middle East Electronic Devices LLC
07.2014 - 07.2016
Electronics and Telecommunication Engineer -
Maharashtra Institute of Technology
High School -
Our Own English High School
Contemporary Marketing Management - Contemporary Marketing Management
SP Jain School of global management