Ami Nakagami
SOUTHPORT,QLD
Summary
A dedicated and driven individual who is presently pursuing a Master of Business Administration degree includes more than 3 years of excel experience. Experienced in marketing, human resource management and customer service, with a track record of adapting to fast-paced work situations and thriving there.
Overview
2
2
years of professional experience
Work History
Waitress and Human Resource Management
Harajuku Gyoza
02.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- By offering career development opportunities, team-building exercises, and employee appreciation programmes, employers have greatly decreased turnover rates and promoted a good work environment.
- Regularly assessed staff members' work utilising input from peers and customers. In order to improve operational effectiveness and service quality, coaching and feedback were given.
Marketing Officer Including Event Planning
Griffith University, Nathan Campus
04.2022 - 08.2022
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
- Organized events and trade shows to showcase company products and services, generating valuable leads.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Managed social media channels to boost online presence and engagement with consumers.
- Developed innovative and targeted collateral to support overall branding objectives.
Education
MBA - Human Resources Management
Southern Cross University
Gold Coast, QLD10.2024
Bachelor of Government And International Relations - International Relations
Griffith University
Gold Coast, QLD08.2022
Skills
- Human Resource Management
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Relationship Management
- Time Management
- Teamwork and Cooperation
- Decision-making skills
- Problem Resolution
- Project Planning
- Hiring and Training
- Interpersonal Relations
- Visual communication expertise
Languages
Japanese
Native or Bilingual
Timeline
Waitress and Human Resource Management
Harajuku Gyoza
02.2023 - Current
Marketing Officer Including Event Planning
Griffith University, Nathan Campus
04.2022 - 08.2022
MBA - Human Resources Management
Southern Cross University
Bachelor of Government And International Relations - International Relations
Griffith University
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