Ami Cramp
Amersham,Bucks
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, strong leader with the initiative to take on tasks and fulfil them without needing guidance.
Overview
10
10
years of professional experience
Work History
Personal Assistant
Kingdon Developments Ltd
05.2018 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Registered new properties with relevant councils
- Displayed absolute discretion at handling confidential information.
- Participated in team meetings and staff training sessions.
Registered Nurse
West London Mental Health
10.2015 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Care Assistant
Nana Fridays
06.2013 - 10.2015
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and assisted residents through individual service plans.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
GCSE - Maths
Charters School
Berkshire06.2009
GCSE - English
Charters School
Berkshire06.2009
Skills
- Attention to Detail
- Arrange Business Meetings
- Answer Multi-Line Phone Systems
- Correspondence and Memos
- Communication Skills
- Customer Service
- Administrative Policies
- Proper Phone Etiquette
- Valid Driver's License
- Calendar and Scheduling Software
- Meeting Minutes
- Personal Security
- Document Filing and Retrieval
- Grammar Understanding
- Mail Sorting
- Time Management
- Organizing and Preparing Meetings
- Microsoft Office
Timeline
Personal Assistant
Kingdon Developments Ltd
05.2018 - Current
Registered Nurse
West London Mental Health
10.2015 - 05.2018
Care Assistant
Nana Fridays
06.2013 - 10.2015
GCSE - Maths
Charters School
GCSE - English
Charters School
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