Ami Webb
Gold Coast,QLD
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
20
20
years of professional experience
Work History
Business Owner
Main Wave Restaurant
Gold Coast, QLD
03.2018 - 07.2024
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Created promotions and special events to attract customers and boost sales.
- Served as primary point of contact for customer inquiries or complaints.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Stay Home Single Mum
Me
Gold Coast, QLD
06.2011 - 03.2018
Barista/Front of House Employee
Cafe 19
Sanctuary Cove, QLD
01.2009 - 05.2011
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Placed orders with suppliers for delivery of products required for daily operations.
Restaurant Manager
St Tropez Restaurant
Sanctuary Cove, QLD
01.2005 - 12.2008
- Provided exceptional customer service by anticipating guest needs before they arise.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ensured compliance with all food safety regulations and sanitation standards.
- Established policies for cash handling procedures to maximize security measures.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Education
High School Diploma -
Trinity College
Beenleigh, QLD12-2000
Skills
- Customer Service
- Strategic Planning
- Business Planning
- Employee Training
- Business Administration
- Staff Management
- Opening and closing duties
- Coffee expertise
Timeline
Business Owner
Main Wave Restaurant
03.2018 - 07.2024
Stay Home Single Mum
Me
06.2011 - 03.2018
Barista/Front of House Employee
Cafe 19
01.2009 - 05.2011
Restaurant Manager
St Tropez Restaurant
01.2005 - 12.2008
High School Diploma -
Trinity College
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