Amie Franzese
Sunshine Coast,Australia
Summary
Highly organised professional with 8+ years’ e specializing in efficient scheduling processes and team collaboration. Proven ability to optimize schedules and enhance operational flow. Known for reliability and flexibility, ensuring seamless coordination even in dynamic environments. Key skills include time management, conflict resolution, and adaptability. Currently serving as National Scheduling Coordinator at Link Resources Training, with a track record of streamlining scheduling processes and supporting trainer development. Actively enhancing leadership skills through ongoing Certificate IV in Leadership & Management studies.
Overview
2026
2026
years of professional experience
Work History
National Scheduling Coordinator
Link Resources Training
11.2024 - Current
- Oversee national scheduling of trainers, managing availability, allocation, and coverage across multiple regions.
- Develop and publish the national public course schedule with six-month forecasts, ensuring continuity and compliance.
- Maintain accurate trainer records and availability in aXcelerate, ensuring 100% compliance with delivery scope and fatigue management policies.
- Collaborate with Training and Sales Managers to identify and mitigate at-risk courses, implementing proactive solutions.
- Facilitate trainer professional development by recommending and coordinating up skilling opportunities.
- Build and maintain strong stakeholder relationships with trainers, managers, and clients, ensuring clear communication and service excellence.
- Drive process improvements in scheduling efficiency, accuracy, and trainer utilisation (achieving 90%+ full-time trainer allocation).
- Developed and maintained scheduling systems to enhance operational efficiency and streamline communication.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Operations Coordinator
Link Resources Training
08.2023 - 11.2024
- Coordinated training events across the region, including venue bookings, trainer travel, and course logistics.
- Managed student enrolments, attendance, and records in aXcelerate.
- Provided first point of contact for student and trainer enquiries via phone and email.
- Supported trainers and facilities team with classroom setup and pack-down.
- Managed inventory, office supplies, and procurement to support daily operations.
- Handled invoicing for all corporate clients, ensuring accuracy and timely processing.
- Coordinated large-scale projects for councils, managing timelines, resources, and stakeholder communications.
- Coordinated scheduling and logistics for training sessions across multiple locations.
- Streamlined communication between trainers and participants to ensure clarity of information.
- Collaborated with team members to identify process inefficiencies and recommend solutions.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Projects Coordinator Support
Boss Building Maintenance
- Assisted senior project managers with scheduling, contracts, tenders, and financial workflows.
- Coordinated site inspections, contractor communication, and client updates.
- Managed project documentation, purchase orders, and invoicing.
- Collaborated with management to streamline processes, reducing response times for service requests.
- Organised and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Organised meetings for executives and coordinated availability of conference rooms for participants.
Administration & Accounts Officer
Bebrok Excavations
- Handled accounts payable/receivable including invoicing, reconciliations, and debt collection.
- Managed daily bank feeds, payroll support, and supplier payments using MYOB.
- Oversaw stock management, uniforms, and general office administration.
- Provided customer service, bookings, and phone enquiries.
Various Administration roles
|
- Gained early career experience in reception, RTO administration, travel booking, client support, invoicing, and data entry.
Education
Certificate III -
Business
Certificate II -
Tourism & Events Management
Certificate II - Food & Beverage
Hospitality
Certificate II -
Aviation
Certificate II -
Retail Services
RSA -
Certificate IV -
Leadership & Management
Skills
- National Workforce Scheduling & Coordination
- RTO Administration & Compliance (aXcelerate, Vettrak)
- Event & Training Logistics
- Accounts Payable/Receivable (MYOB, Xero, QuickBooks)
- Stakeholder & Client Relationship Management
- Process Improvement & Continuous Improvement
- Microsoft Office Suite
- LMS Systems
- Data Management
- Strong Communication
- Customer Service
Timeline
National Scheduling Coordinator
Link Resources Training
11.2024 - Current
Operations Coordinator
Link Resources Training
08.2023 - 11.2024
Certificate II -
Tourism & Events Management
Certificate II - Food & Beverage
Hospitality
Certificate II -
Aviation
Certificate II -
Retail Services
RSA -
Projects Coordinator Support
Boss Building Maintenance
Administration & Accounts Officer
Bebrok Excavations
Various Administration roles
|
Certificate III -
Business
Certificate IV -
Leadership & Management
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