Amie Jelfs
MOUNT VINCENT,NSW
Summary
Dynamic Key Account Coordinator offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Collaborative and strategic with team leaders with robust background in customer relationship management.
Overview
20
20
years of professional experience
Work History
Key Accounts Co-Ordinator
Amcor Flexibles Asia Pacific
11.2018 - Current
- Sales Order Management
- • Raise sales orders as per the customer’s purchase orders – if any variance between PO & QAD do not process
- • Raise work orders for Made to Order stock only (SOWO)
- • Liaise with Supply Planning and Warehouse to ensure SO’s will be delivered in full on time
- • Liaise with Key Account Managers & customers to keep informed on the order status and of any potential delays
- • Raise RPC’s and EFA’s as required
- Slow Moving Stock
- • Manage items >60 days to ensure purchase orders are received by customers before stock has become aged (usually 90 days)
- • Run stock on hand reports and identify the cause of the item becoming aged
- • Send report to customer requesting purchase orders for all stock they are liable for
- Navigated complex client challenges using problem-solving skills and prompt resolution of any discrepancies or complaints.
- Resolved invoicing discrepancies through careful analysis of purchase orders, contracts, and billing records, ensuring accurate financial reporting for all parties involved.
- Conducted regular reviews of account KPIs to identify areas for improvement and implement corrective action plans as needed.
- Enhanced account management efficiency through regular communication and collaboration with cross-functional teams.
- Managed client expectations by setting clear goals and milestones, ensuring that deliverables were met on time and within budget.
- Streamlined internal processes for timely order fulfillment and delivery, resulting in increased customer satisfaction.
- Implemented process improvements that led to reduced response times for client inquiries or concerns.
- Strengthened relationships with key clients by addressing concerns and implementing customized solutions.
- Facilitated successful product launches with accurate forecasting and inventory management, minimizing stockouts for key accounts.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
Owner Builder
Self Employment Specialists
01.2017 - 09.2018
- Supervision and Co-Ordination of Trades
- Ordering Materials
- Managing the Building Site
- Engaging Council
- Organising Building Permits
- Ensuring Safety Regulations
- Completed accurate material and labor estimates for jobs with thin budgets.
Sales Support Officer, Customer Service Officer, and Accounts Receivable Clerk
Integra Neuroscience’s Pty Ltd
01.2011 - 01.2016
- Provide sales support and liaison to the sales representatives and agents, Processing of all purchase orders, Stock take management, Daily maintenance of inventory in the designated Integra processing system to ensure that product transfers, returns and demonstrations are correctly transacted, Creation of backorder reports, Loan Set Bookings and Enquires.
- Managing Customer Data Bases, Data entry – Cheque, EFT, Debt collection, invoicing and invoicing disputes, Account management, Controlling central filing system, Reception duties including, General administration support, Switch board operation, Implement for new processes, procedures and policies
Warehouse Manager Loan Set Coordinator and Customer Service Officer
Arthrocare (Australasia) Pty Ltd (Formerly TiMax Surgical)
01.2007 - 01.2010
- Processing of all purchase orders, Daily maintenance of inventory in the designated ArthroCare processing system to ensure that product transfers, returns and demonstrations are correctly transacted, Administer Possible Patient Injuries (PPI’s) in line with company guidelines and TGA guidelines, Liaison with government agencies regarding product complaints, Creation and distribution of weekly sales reports, Creation of sales reports, Co-ordination of the Handheld Re-sharpening Program, for National and International Customers, Loan Set Bookings and Enquires
Accounts Receivable Clerk, Receptionist and Loan Set Coordinator
DJ Orthopaedics Pty Ltd and TiMax Surgical Pty Ltd
01.2005 - 01.2007
- Data entry – Cheque, EFT & Credit Card Payments, Debt collection, Account management, Controlling central filing system, Reception duties including, General administration support, Controlling central filing system, Switch board operation, Loan Set Bookings and Enquires
Education
Diploma of Management - Management
Statewide Business Training
Tuggerah NSW 225903.2009
Skills
- Microsoft Office 2003-2024
- QAD 14
- Oracle R12
- Salesforce
- Pronto XI
- MYOB
- FINANCE PLUS
Personal Qualities
- Good Listening Skills
- Problems Solving Skills
- Non-smoker
- Good Organisational Skills
- Team Worker
- Highly motivated
- Positive attitude
- Good Communication Skills
Timeline
Key Accounts Co-Ordinator
Amcor Flexibles Asia Pacific
11.2018 - Current
Owner Builder
Self Employment Specialists
01.2017 - 09.2018
Sales Support Officer, Customer Service Officer, and Accounts Receivable Clerk
Integra Neuroscience’s Pty Ltd
01.2011 - 01.2016
Warehouse Manager Loan Set Coordinator and Customer Service Officer
Arthrocare (Australasia) Pty Ltd (Formerly TiMax Surgical)
01.2007 - 01.2010
Accounts Receivable Clerk, Receptionist and Loan Set Coordinator
DJ Orthopaedics Pty Ltd and TiMax Surgical Pty Ltd
01.2005 - 01.2007
Diploma of Management - Management
Statewide Business Training
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