Amie Kerz

• Provided courteous, friendly service while multitasking in fast-paced environment.
• Greeted and seated guests warmly to foster a welcoming environment.
• Entered orders accurately to produce finalized checks and attain correct payments from guests.
• Maintained a clean and organized dining area for an enjoyable guest experience.
• Addressed and handled customer complaints in polite and professional manner.
• Greeted guests warmly to foster welcoming environment.

• Aid high-school students with math and science related subjects.
• Use positive reinforcement, repetition, and review to help students ability and confidence with challenging material.
• Teach students remotely using online video chat platform and in-person.
• Cultivate a supportive learning environment, fostering open communication between the students and I.

Working at Bianca's Bar my role included Waitressing, Bartending, and Barista duties.

• Completed opening and closing duties regularly, effectively cleaning coffee, bar and kitchen stations, setting-up and packing down furniture, and securely locking the premise.
• Independently completed morning breakfast shifts, requiring proficiency in multi-tasking and adaptability to maintain an organised environment and pleasant experience for customers.
• Managed time efficiently and communicated with team-members to ensure smooth services in a fast-paced environment.
• Prepared and served coffee and alcoholic beverages, including a variety of cocktails, wine and beer, for customers at a high quality.

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
• Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.