Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amie Langenhoff

CRANBOURNE SOUTH

Summary

Proven administrative professional with a track record of enhancing office efficiency and confidentiality at Accident Towing Gippsland. Excelled in database management and customer communication, significantly improving document compliance and inter-departmental coordination. Demonstrates exceptional attention to detail and problem-solving skills, ensuring seamless operations and customer satisfaction. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. With proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing. Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Hardworking and passionate job seeker with strong organizational skills eager to learn new things. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Administrative Clerk

Accident Towing Gippsland
07.2019 - 06.2024
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Created and updated records and files to maintain document compliance.
  • Working with Victorian Police members with meetings, emails and via phone calls.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Compiled and analyzed data to produce reports.
  • Coordinated and scheduled meetings and appointments.
  • Assisted with onboarding of new employees.
  • Utilized office management software to record and track customer information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Improved communication between departments through effective scheduling and coordination of meetings.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Working with Insurance companies.
  • Cleaning the bathroom, kitchen and the office weekly or when needed.

Cashier

Bp Petrol Station
08.2018 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.

Cashier

Hungry Jack's
07.2017 - 08.2018
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times. Eg: drive through shifts and making burgers in the kitchen.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Training new team members on the cash registers and other aspects of the work place.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Education

BSB30207 Cert III in Customer Contact -

Staff Employment & Training
Seaford, VIC
05.2012

No Degree - 1 Year Hair Dressing Course

ITS Hair Dressing Academy
Bayswater, VIC
08.2007

High School Diploma -

Lilydale High School
Lilydale, VIC
11.2005

Skills

  • Clerical Support
  • Maintaining confidentiality
  • Verbal and written communication
  • Database entry
  • Customer follow-up
  • Cash Management
  • Filing systems
  • Documentation and Recordkeeping
  • Database Administration
  • Scheduling appointments
  • Spreadsheets Management
  • Document Management
  • Supply Ordering
  • Office Supply Management
  • Daily Reporting
  • Data Compilation
  • Meeting Coordination
  • Correspondence Preparation
  • Spreadsheet tracking
  • Word Processing
  • Database Maintenance
  • Typing Speed
  • Taking directions
  • Microsoft Office
  • Attention to Detail
  • Data Entry
  • Customer Communication
  • Problem-Solving
  • Flexible and Adaptable
  • Mail handling
  • Team Collaboration
  • Professional and mature
  • Document Typing and Formatting
  • Record Sorting and Filing
  • Staff Training
  • Creative Thinking
  • Basic Bookkeeping
  • Business Documentation
  • Meeting planning

Additional Information

Have a Medium Ridged truck and car licence.


References


Steve From Accident Towing Gippsland

0418515600


Jackie Garrett From Bp Petrol Station

0407826012


Andrew Lappin Acting Senior Sergeant VP 33114

0467967587

Timeline

Administrative Clerk

Accident Towing Gippsland
07.2019 - 06.2024

Cashier

Bp Petrol Station
08.2018 - 09.2019

Cashier

Hungry Jack's
07.2017 - 08.2018

BSB30207 Cert III in Customer Contact -

Staff Employment & Training

No Degree - 1 Year Hair Dressing Course

ITS Hair Dressing Academy

High School Diploma -

Lilydale High School

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Amie Langenhoff