Amie Lawlor
Coogee,Sydeny
Summary
I am a punctual and motivated individual who can work in a busy environment and produce high standards of work. I am an excellent team worker and can take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and put every customer to the forefront of my attention. I am an organised person who likes my workspace kept neat and tidy. This allows me to be effective and efficient when carrying out tasks throughout the workday. I am a good communicator with proven inter-personal skills and am used to working in a team whilst also being capable of using own initiative. I am skilled in dealing with problems in a resourceful manner. I am always enthusiastic to learn and undertake new challenges .
Overview
23
23
years of professional experience
Work History
Traffic Controller
Killford
2023.08 - 2023.10
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
Mortgage Specialist - Call Centre
Bank of Ireland
2023.02 - 2023.08
- Increased client retention by building instant rapport and establishing customer trust.
- Recommended call routing strategies, reducing average on-hold times.
- Handled high call volumes with accuracy for optimum productivity.
- Handling customer complaints with efficiency and lesioning with the complaints team to manage complex complaints.
- I provided excellent customer service and resolved 5-10 customer issues per day.
- Acted as first point of contact for customer issues and queries.
Senior Sale and Advisory
AIB
2020.09 - 2023.02
- Senior member of Sales & Advisory team in Celbridge branch and primarily works on Customer Service. I Helped increase sales by 20% w by interacting with more customers and referring them to CFP in branch.
- I also play a role in cash services in branch which involves processing deposits, payments, and withdrawals and involves emptying and filling ATM machines when necessary.
- Major part of this job is recommending and explaining banking services and products to clients based on their needs.
- Identified new clients and emerging business opportunities to boost sales.
- Being helpful, caring & enthusiastic in all dealings with customers and colleagues and be an example to colleagues in how to put customers first
- Take full ownership of all queries/issues received and resolve any issues to customer's satisfaction.
Secretary/Administrator
Emerald Pitch Development
2019.02 - 2021.02
- Answering calls and handling correspondents along with arranging meetings.
- Have excellent organisational and communication skills.
- Prioritising workloads to ensure deadlines are met, have good numeracy and literacy skills.
Bar Manager
Richie's Bar and Lounge
2017.02 - 2020.03
- Maintained faultless customer service through proper staff training and development.
- Resolved complaints efficiently and professionally while maintaining positive customer environment.
- Balanced tills with accurate cash and card payments, preparing bank deposits and coin orders.
- Ordered beverage and equipment stock by analysing sales and customer trends.
Work Experience
Agriculture and Food Development Authority
2001.01 - 2019.07
- Working closely with farmers in these areas to advise and improve local knowledge about water quality and its importance.
- Accompanying catchment assessment team on local catchment assessments this includes both desk-based study and frequently required field-based component.
- Aim of this was to either verify or clarify existing information or provide new information which requires further study.
Education
QFA -
Dublin City University
White Card - Construction
TCP
NSWTraffic Control Licence - Construction
TrafficControlLicence
NSWTheology and Geography
Pontifical University, St. Patricks College
2020
Oaklands Community College
2017
Skills
- Outstanding customer service
- Team negotiation
- Employee training
- Organised
- Punctual
- Enthusiastic Communication
- Mortgage Knowledge
- Sales Driven
- Expert Multitasker
- Problem Solver
- Strategic Planning
Timeline
Traffic Controller
Killford
2023.08 - 2023.10
Mortgage Specialist - Call Centre
Bank of Ireland
2023.02 - 2023.08
Senior Sale and Advisory
AIB
2020.09 - 2023.02
Secretary/Administrator
Emerald Pitch Development
2019.02 - 2021.02
Bar Manager
Richie's Bar and Lounge
2017.02 - 2020.03
Work Experience
Agriculture and Food Development Authority
2001.01 - 2019.07
QFA -
Dublin City University
White Card - Construction
TCP
Traffic Control Licence - Construction
TrafficControlLicence
Theology and Geography
Pontifical University, St. Patricks College
Oaklands Community College