Amie Macdonald
Cambewarra,Australia
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
25
25
years of professional experience
Work History
Executive Assistant
Nowra Private Hospital
Nowra, NSW
09.2024 - Current
- Conducted research on various topics as requested by executives or senior management personnel.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Handled confidential information with discretion and integrity.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Greeted visitors warmly upon arrival at the office premises.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Ward Clerk
Nowra Private Hospital
Nowra
08.2021 - 09.2024
- Organised and maintained filing system for medical records and documents.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Worked in high-volume department to answer telephone calls and route connections to appropriate departments or staff.
- Responsible for greeting visitors, answering phones and providing general information.
- Maintained a clean and organised front desk and reception area.
- Scheduled and confirmed patient appointments and consultations.
- Prepared discharge summaries upon completion of a patient's stay in the facility.
- Assisted nursing staff with administrative tasks to support patient care.
- Managed daily operations of the ward including ensuring that all necessary equipment was available.
- Monitored office supplies inventory and placed orders when necessary.
Administrative Assistant
Jigsaw Occupational Therapy for Children
Nowra
01.2019 - 07.2021
- Maintained inventory of office supplies and placed orders when necessary.
- Processed invoices for payment using accounting software applications.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Beauty Therapist
Berry Beauty
Berry
07.2016 - 01.2019
- Managed reception area duties such as answering phone calls, emails and ensuring a presentable, neat and tidy space
- Scheduled appointments for customers using an internal software system
- Collected payment from customers
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon
- Provided advice on beauty treatments such as facials, body wraps and massages
- Provided waxing, tinting, manicures and pedicures for clients
- Assisted in maintaining stock levels of all beauty products used in the salon
- Provided customers with product advice and recommendations based on their individual needs
- Served as a mentor and trained junior staff in salon treatments and products
Trainer Assessor
Kiama Community College
Bomaderry
02.2016 - 07.2018
- Face to face training and assessment of various units of competency in Certificate 3, Certificate 4 and Diploma in Beauty Therapy
- Developed and implemented training plans, programs, and training materials
- Monitored learner progress through observation, assessment tools and one-on-one meetings
- Maintained accurate records of training delivery, student performance evaluations and attendance reports
- Conducted assessments and provided feedback to learners on their performance
- Coordinated with external vendors to arrange resources needed for successful program completion
- Supported learners in developing personal action plans based on individual goals and objectives
- Provided guidance to students regarding career options, job search techniques and study strategies
Senior Spa Therapist
Endota Spa
Kiama
08.2010 - 05.2016
- Maintained records of client treatments and provided regular follow-up assessments
- Maintained cleanliness and hygiene standards in the spa environment
- Performed administrative tasks such as scheduling appointments, taking payments and preparing documents
- Developed customised treatment plans for individual client needs
- Participated in team meetings to discuss progress towards goals or objectives
- Resolved customer complaints in a professional manner to ensure satisfaction
- Attended continuing education classes to stay up to date with industry trends
- Provided a variety of spa treatments including massage, body wraps and facials to clients
- Monitored stock levels of products used in treatments and replenished supplies when necessary
- Trained new therapists on services, protocols, and procedures of the spa
- Educated clients on proper skin care techniques and product use
- Built positive client relationships and guided clients through treatments
- Developed relationships with vendors for procurement of necessary supplies and equipment
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels
- Processed payments, set up appointments and promoted new products and services to help meet business objectives
- Managed a team of 4 Spa Therapists
Trainer Assessor
South Coast Academy of Hair and Beauty
Shellharbour
07.2013 - 06.2015
- Face to face training and assessment of various units of competency in Certificate 3, Certificate 4 and Diploma of Beauty Therapy
- Developed and implemented training plans, programs, and training materials
- Monitored learner progress through observation, assessment tools and one-on-one meetings
- Maintained accurate records of training delivery, student performance evaluations and attendance reports
- Conducted assessments and provided feedback to learners on their performance
- Coordinated with external vendors to arrange resources needed for successful program completion
- Supported learners in developing personal action plans based on individual goals and objectives
- Provided guidance to students regarding career options, job search techniques and study strategies
Assessor
Open Colleges
Sydney
01.2013 - 06.2015
- Online assessor of various units of competency in Certificate 2 in Retail Skin Care and Makeup, Certificate 2 in Nail Technology and Certificate 4 in Beauty Therapy
Beauty Therapist
Ouch Waxing Studio
Cronulla
03.2006 - 07.2009
- Maintained records of client treatments and provided regular follow-up assessments
- Maintained cleanliness and hygiene standards in the salon environment
- Performed administrative tasks such as scheduling appointments, taking payments and preparing documents
- Developed customised treatment plans for individual client needs
- Resolved customer complaints in a professional manner to ensure satisfaction
- Monitored stock levels of products used in treatments and replenished supplies when necessary
- Trained new therapists on services, protocols, and procedures of the salon
- Educated clients on proper skin care techniques and product use
- Built positive client relationships and guided clients through treatments
- Developed relationships with vendors for procurement of necessary supplies and equipment
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels
- Processed payments, set up appointments and promoted new products and services to help meet business objectives
- Managed a team of 6 Beauty Therapists
Beauty Therapist
Sheer Perfection
Cronulla
01.2002 - 06.2004
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers
- Ensured that all health and safety regulations are followed during treatments
- Conducted pre-treatment consultations to assess client's needs and provide relevant information regarding available options
- Scheduled appointments for customers using an internal software system
- Collected payment from customers and scheduled next appointments
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon
- Provided waxing and tinting services to clients
- Assisted in maintaining stock levels of all beauty products used in the salon
- Maintained accurate records of each client's treatment history including details of any allergies or medical conditions
- Provided customers with product advice and recommendations based on their individual needs
- Served as a mentor and trained junior staff in salon treatments and products
Beauty Therapist
Fair Beauty
Miranda
12.1999 - 01.2002
- Maintained records of client treatments and provided regular follow-up assessments
- Maintained cleanliness and hygiene standards in the spa environment
- Performed administrative tasks such as scheduling appointments, taking payments and preparing documents
- Developed customised treatment plans for individual client needs
- Participated in team meetings to discuss progress towards goals or objectives
- Ensured compliance with all applicable health regulations and safety standards
- Resolved customer complaints in a professional manner to ensure satisfaction
- Attended continuing education classes to stay up to date with industry trends
- Provided a variety of spa treatments including massage, body wraps and facials to clients
- Monitored stock levels of products used in treatments and replenished supplies when necessary
- Trained new therapists on services, protocols, and procedures of the spa
- Educated clients on proper skin care techniques and product use
- Built positive client relationships and guided clients through treatments
- Developed relationships with vendors for procurement of necessary supplies and equipment
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels
- Processed payments, set up appointments and promoted new products and services to help meet business objectives
Education
Certificate IV - Business Administration
TAFE NSW
10.2023
Dermal Specialist -
St Leonards
St Leonards12.2015
Certificate IV - Training and Assessment
Kiama Community College
Kiama12.2012
Dermalogica Certified -
St Leonards
St Leonards12.2011
Certificate IV - Beauty Therapy
Leisure Coast Beauty Academy
12.1999
Skills
- Records Management
- Data Entry
- Administrative Support
- Patient Data Confidentiality
- Strong Communicator
- Strong Customer Service Skills
- Incoming Call Management
- Patient Scheduling
- Customer Service
- Diary Management
- Attention to Detail
- Strong Leadership Skills
- Point of Sale
- Interpersonal skills
- Calm under pressure
- Dependable and responsible
References
References available upon request.
Timeline
Executive Assistant
Nowra Private Hospital
09.2024 - Current
Ward Clerk
Nowra Private Hospital
08.2021 - 09.2024
Administrative Assistant
Jigsaw Occupational Therapy for Children
01.2019 - 07.2021
Beauty Therapist
Berry Beauty
07.2016 - 01.2019
Trainer Assessor
Kiama Community College
02.2016 - 07.2018
Trainer Assessor
South Coast Academy of Hair and Beauty
07.2013 - 06.2015
Assessor
Open Colleges
01.2013 - 06.2015
Senior Spa Therapist
Endota Spa
08.2010 - 05.2016
Beauty Therapist
Ouch Waxing Studio
03.2006 - 07.2009
Beauty Therapist
Sheer Perfection
01.2002 - 06.2004
Beauty Therapist
Fair Beauty
12.1999 - 01.2002
Certificate IV - Business Administration
TAFE NSW
Dermal Specialist -
St Leonards
Certificate IV - Training and Assessment
Kiama Community College
Dermalogica Certified -
St Leonards
Certificate IV - Beauty Therapy
Leisure Coast Beauty Academy
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