Amie Cowle

- Provide end user support and training to all WBHHS employees, contractors, students, and volunteers on the use of the WBHHS Learning Management System (LMS).

- Assist in the development of learning and development programs and activities utilising flexible and blended delivery methods and applying adult learning principles to enhance accessibility.

- Contribute to the promotion and provision of education and development services through developing relationships and networks with managers, staff and external stakeholders.

- Participate in training evaluation and reviews, the development of annual training plan, and scheduling of courses, facilities, and equipment.

- Support the Manager of Capability, Learning and Development with other Organisational Development activities as required, including initiatives to improve culture, workplace wellbeing and employee engagement/experience across the employee life cycle.

2005 - 2009 Crew Coach McDonald's Hervey Bay

2009 - 2011 Shift Manager McDonalds Bundaberg

2011 - 2013 Store Manager McDonalds Bundaberg

2013 - 2017 Supervisor McDonalds Bundaberg of 2 Restaurants

2017 - 2022 Assistant General Manager Bundaberg, Hervey Bay, Gympie of 8 restaurants

2022 - Present Workplace Health and Safety, Brand compliance officer

• Leading high volume teams, 4 supervisors, 8 Store Managers, 47 Shift Managers and over 400 crew members.
• Specialised in People, Safety, Security, Workcover, return to work plans, Wellness, Managing psychosocial hazards and Safe food practices.
• Completed budgets and actuals for profit and loss statements.
• Creating new procedures and initiatives based on Safety and Fairwork legislation.
• Conducting performance reviews, Values alignments, Remuneration packages and employee relations meetings
• Professional communication with contractors, Staff, Director, Head Office corporate teams, Lawyers and Suppliers.
• Completed internal audits i created on effective operations, People audits on pay, Fast food award regulations, Food safety and hygiene audits and safe work practices in line with the Safety act.
• Rostering, Food ordering, inventory control, Customer service operations, cash handling, Shift Management. Analysing and reporting on the business and development.
• Incident reporting, hazard and risk assessment completion.
• Self-motivated, with a strong sense of personal responsibility.
• Proved successful working within tight deadlines and a fast-paced environment.
• Completion of contracts of employment for the organisation.