Amiee Van Kampen
Summary
Motivated and dependable individual with experience in customer service, administration and hospitality. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
Lady Trady
Self Employed Services
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Trades Assistant
H & S Painting
10.2020 - 01.2022
- Assisted in the completion of major projects on time and within budget through effective coordination and collaboration.
- Maintained clean and organized worksites, ensuring optimal working conditions for all team members.
- Experienced in using and maintaining tools and equipment associated with trades.
- Assisted in receipt and inventory of material, tools and equipment.
Customer Service Professional
Various
01.2012 - 09.2020
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Maintained high-quality service standards by adhering to company policies and procedures.
- Increased customer loyalty with personalized support and assistance in selecting suitable products or services.
- Identified opportunities for upselling or cross-selling during interactions, boosting company revenue without jeopardizing customer relationships.
- Balanced competing priorities under pressure by effectively multitasking while remaining focused on delivering exceptional customer support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
Education
Certificate IV - Hospitality
TAFE NSW
Bega, NSWCertificate III - Real Estate
Tafe NSW
Bega, NSWCertificate II - Animal Studies
Thompson Education
OnlineSkills
- Self-Directed
- Cultural Awareness
- Interpersonal Communication
- Attention to Detail
- Customer Relations
- Organization and Time Management
- Dependable and Responsible
- Positive Attitude
- Computer Literacy
- Problem Solving
- English Fluency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everybody gets so much information all day long that they lose their common sense.
Gertrude Stein
Timeline
Lady Trady
Self Employed Services
03.2023 - Current
Trades Assistant
H & S Painting
10.2020 - 01.2022
Customer Service Professional
Various
01.2012 - 09.2020
Certificate IV - Hospitality
TAFE NSW
Certificate III - Real Estate
Tafe NSW
Certificate II - Animal Studies
Thompson Education
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