Amielee Alexander
Guyra
Summary
At Thunderbolts Way Cafe, I excelled in high-pressure situations, ensuring top-notch service and customer satisfaction. My ability to manage multiple tasks effectively, coupled with exceptional problem-solving skills, significantly enhanced dining experiences. Skilled in both cleanliness and team collaboration, I contributed to a positive work atmosphere and sustained customer loyalty.
Friendly and outgoing with passion for delivering exceptional customer service. Possesses strong communication skills and keen ability to learn quickly, ensuring efficient and effective service. Ready to contribute to positive dining experience by providing attentive and courteous service.
Experienced with delivering exceptional customer service in fast-paced dining environment. Utilizes strong communication skills and attention to detail to enhance guest satisfaction. Knowledge of efficient multitasking and teamwork to ensure smooth operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress Trainee
Thunderbolts Way Cafe
01.2011 - 12.2014
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
Education
Certificate III - Hospitality
TAFE
Broken Hill02-2015
National WHS General Constructio Induction Trainin - Construction
Work Cover
Work Safe05-2014
Skills
- Cleanliness
- Table setting
- Order taking
- Handling complaints
- Memory retention
- Food presentation
- Allergy awareness
- Personal grooming
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- Complaint resolution
Accomplishments
- Achieved Certificate III through effectively helping with Prepare and serve alcoholic beverages
- prepare and serve espresso coffee
- use hygienic practices for food safety
- participate in safe work practices.
Certification
Certificate III in hospitality
Timeline
Waitress Trainee
Thunderbolts Way Cafe
01.2011 - 12.2014
Certificate III - Hospitality
TAFE
National WHS General Constructio Induction Trainin - Construction
Work Cover
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