Amiira Bibi Nushaiba Teemul
Summary
Professional Secretary with over four years of experience managing daily administrative support tasks and operations in Customer Service industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent results within dynamic environments.
Overview
7
7
years of professional experience
Work History
Secretary
AC Electronics
02.2019 - 04.2023
- Provided administrative support to executives and managers by managing schedules, organizing meetings, and handling correspondence.
- Maintained office records, prepared reports, and managed office supplies efficiently.
- Coordinated travel arrangements and managed confidential information with discretion.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Care Representative
Blue Connect
04.2017 - 06.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Investigated and resolved accounting, service and delivery concerns.
Customer Care Representative
Telecom
08.2016 - 02.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
Education
IT Course - Basic Software Package
Knowledge Plus Training Centre Ltd
Flacq05.2016
School Certificate And Higher School Certificate -
Ebene Sss Girls
Rose Hill11.2014
Skills
- Excellent communication skills, both written and verbal
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and time-management abilities
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a high level of accuracy
- Customer Service
- Report Writing
- Data Tracking
Languages
English
Creole
Urdu
French
Accomplishments
- Collaborated and manage a team of seven in the development and delivery of Internet of Things (IoT) that achieved distinguished results.
References
Roven Callinghee, Founder of AC Electronics - Souillac,
Phone: (+230) 59077693
Timeline
Secretary
AC Electronics
02.2019 - 04.2023
Customer Care Representative
Blue Connect
04.2017 - 06.2018
Customer Care Representative
Telecom
08.2016 - 02.2017
IT Course - Basic Software Package
Knowledge Plus Training Centre Ltd
School Certificate And Higher School Certificate -
Ebene Sss Girls
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