Amiity Pilla
Adelaide,SA
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering Number years of extensive leadership experience in Industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
10
10
years of professional experience
Work History
Social Worker
Adelaide Womens Prison
05.2020 - Current
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Facilitated support groups and workshops to provide valuable services to clients.
- Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Team Leader Manager
Westside Energy
05.2019 - 11.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Customer Service Representative
Raa
05.2016 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Took payments quickly and efficiently
- Data entry of all customers details
- Schedule of techniques to attend jobs
- Managed a team of 6 staff amd trained them efficiently
Team Leader - Service Delivery
Budget Cars
05.2014 - 05.2017
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
Education
Bachelor Social Work - Social Work
Adelaide University
Adelaide, SA02.2019
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Client Advocacy
- Efficient under pressure
- Attention to Detail
- Risk Assessment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Timeline
Social Worker
Adelaide Womens Prison
05.2020 - Current
Team Leader Manager
Westside Energy
05.2019 - 11.2021
Customer Service Representative
Raa
05.2016 - 05.2018
Team Leader - Service Delivery
Budget Cars
05.2014 - 05.2017
Bachelor Social Work - Social Work
Adelaide University
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