Amik Patnaik
Saint Lucia,QLD
Summary
I have worked in various fields of work in order to add to my skill base and learning abilities. Over the years, I have been blessed with the opportunity of working in an office environment from a young age and was able to work with many people from various backgrounds. This grew my professional scope and understanding from a young age. During my National Service, I was in the Tank Regiment of NS which taught me the technical skills and the discipline and professionalism with individuals. Learned, how to be strong and persevere under strenuous situations. Working as a tuition teacher has also allowed me to be patient and understanding towards many different personalities. I am one that likes to learn and help others and well versed in many aspects of life. Although, it was a challenging Yr 2020 due to the pandemic, it did not deter my positive and forward looking thinking to sail through by engaging myself both in online studies and part time job. Upon completion of my Degree in Business Management, I was offered a Managerial Role and took up the Audit Responsibilities of Courtyard by Marriott Hotel, entering the hospitality and upgrading myself with corporate and real life experiences.
Overview
9
9
years of professional experience
Work History
Night Audit Manager
Courtyard By Marriott
07.2023 - Current
- Developed strong relationships with local law enforcement agencies, fostering a safe environment for both guests and staff members alike.
- Maintained compliance with all relevant laws, regulations, and company policies, ensuring a safe and legally compliant work environment for both guests and employees.
- Resolved billing discrepancies swiftly and accurately, ensuring timely payments while avoiding potential conflicts with guests.
- Reviewed daily reports from various departments to identify operational issues and develop solutions in a timely manner.
- Identified opportunities for cost savings without compromising quality of service through careful analysis of expenses and resource allocation.
- Ensured accurate financial reporting with thorough end-of-day procedures and reconciliation of all transactions.
- Managed nightly room assignments effectively, accommodating special requests when possible for greater guest satisfaction.
- Streamlined check-in and check-out processes for faster service, enhancing overall guest experience.
- Conducted routine inspections of public areas and guest rooms, ensuring cleanliness and adherence to brand standards.
- Trained new team members in night audit procedures, fostering a consistent approach to service standards across the department.
- Improved guest satisfaction by efficiently managing night audit operations and addressing customer concerns promptly.
- Collaborated with daytime management to ensure smooth handovers, maintaining continuity in hotel operations.
Night Auditor Supervisor
Courtyard By Marriott
01.2023 - 07.2023
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming team members at shift changeovers.
- Analyzed revenue data to identify trends and potential areas for improvement, supporting the hotel''s long-term growth goals.
- Coordinated employee scheduling for overnight shifts, ensuring adequate staffing levels while minimizing labor costs where possible.
- Streamlined night audit operations for improved efficiency and accuracy in financial reporting.
- Developed strong relationships with other departments, facilitating effective communication and teamwork across the hotel''s operations.
- Managed front desk operations during overnight shifts, providing exceptional customer service to guests throughout their stay.
- Troubleshot technical issues with reservation software as needed, preventing delays in guest services or inaccuracies in billing information.
Car Mechanic and Admin
Sparkles
03.2020 - 11.2020
- Concurrently continued my studies and work, to be financially independent to support myself
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands
- Inspected damaged vehicles to estimate repair labor cost and required parts expense
- Delegated and supervised vehicle bodywork to body team for restoration and remediation
- Did Professional work on waxing of cars and scratch repairs
- Worked with a diverse team of many students as well as full timers of various ages
- Increased customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
- Maintained a safe and clean work environment, adhering to industry safety standards and regulations.
Tuition Teacher
Self employed
06.2018 - 03.2020
- Coached in a friendly, efficient manner following outlined students
- GCE A levels History elective students
- Students clear the PSLE examinations
- Kindergarten phonics and basic math
- Many students nurture their personalities and enhance their communication skills
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Admin & Data Entry
GECO asia
11.2017 - 02.2018
- Data entry
- With the guidance of Manager, Compiled budget reports, financial spreadsheets and organizational, charts to support business operations and improve office organization
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Added documents to file records and created new records to support filing needs
- Obtained scanned records and uploaded into database
- Scanned files, eliminating outdated records
- Verified accuracy and validity of data entered in databases
Data Entry Clerk
GECO asia
11.2015 - 02.2016
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Added documents to file records and created new records to support filing needs
- Obtained scanned records and uploaded into database
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
Bachelors of Business Management - Business Management
University Of Queensland
Queensland, Brisbane07.2023
GCE "A" level -
Jurong JC
Singapore01.2017
GCA "O" level -
Christ Church Sec School
Singapore01.2015
PSLE -
Southview Prim School
Singapore01.2011
Skills
- Patient Learner
- Great Communicative skills
- Fast Leaner
- Punctual
- Able to work well with others
- Policy Enforcement
- Motivational Skills
- Front Desk Management
- Guest Relations
- Auditing procedures
- Risk Assessment
- Audit management
Others
Like to play sports (Soccer and badminton), trekking and bike adventures. I feel that having a good physical health attributes to a balanced lifestyle. As long as one is active and able to keep fit, they can perform in their workplace optimally and be very well versed in anything they do., Have class 3 driving license, Ready to start work immediately
Personal Information
- Age: 21
- Gender: Male
- Nationality: Singaporean
References
Every job that i have worked, i have requested for a performance and overall evaluations of what my superiors think of me as a colleague, individual and as a potential future leader, the reference letters i have accumulated over the years speak for itself. These can be produced upon request. Thank you
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Malay
Limited Working
Timeline
Night Audit Manager
Courtyard By Marriott
07.2023 - Current
Night Auditor Supervisor
Courtyard By Marriott
01.2023 - 07.2023
Car Mechanic and Admin
Sparkles
03.2020 - 11.2020
Tuition Teacher
Self employed
06.2018 - 03.2020
Admin & Data Entry
GECO asia
11.2017 - 02.2018
Data Entry Clerk
GECO asia
11.2015 - 02.2016
Bachelors of Business Management - Business Management
University Of Queensland
GCE "A" level -
Jurong JC
GCA "O" level -
Christ Church Sec School
PSLE -
Southview Prim School
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