Amil Hana
West Footscray
Summary
To use my counselling, customer service, administrative, and communication skills for the offered counselling position.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Professional counseling assistant with significant experience in client support and administrative functions within counseling environment. Demonstrated ability to work collaboratively with team members and adapt to changing needs. Skilled in active listening, maintaining confidentiality, and providing empathetic support. Reliable and results-driven, consistently contributing to positive client outcomes and team goals.
Offering compassionate approach with eagerness to learn and develop in supportive environment. Contributes understanding of basic counseling techniques and strong interpersonal communication skills. Ready to use and develop active listening and empathetic communication in [Desired Position] role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
St. Mary’s College- Coolaroo
01.2019
- I counselled students who are over thirteen years old
- Counselled students with stress, anxiety, and depression
- I created Student Representative Counsel (SRC) booklet for the school
- I designed Time Management PowerPoint Presentation for High Schools students
- I have a weekly visitation to elderly people from community to help them in their life; including translating letters and take them shopping
- In addition, I serve youth by listening to their problems and needs voluntarily
IPC Health- Sunshine
01.2018
- Counselled clients with Alcohol and Other Drugs Disorder
- I counselled twenty one clients per week
- I Wrote reports and factors for each client I counsel
- I used person-centred approach, Short- Term Psychoanalysis Psychotherapy, and Cognitive Behaviour Therapy
Private Tutoring
01.2005 - Current
- I teach physics and Mathematics for students of grade10 and11
- I coach students to encourage them to study
Education
Master Degree - Counselling and Psychotherapy
01.2025
Trauma Informed Counselling Practice
01.2024
Grief Therapy
01.2024
Essentials for CBT
Beck Institute for CBT
01.2020
CBT for Depression
Beck Institute for CBT
01.2020
Bachelor - Counselling
ACAP
01.2019
Person- Centred Therapy
ACAP
01.2018
Diploma - Archaeology
Melbourne University
01.2004
Bachelor - Education
La Trobe University
01.1998
Master - Electronic Engineering
Leeds University
01.1990
Skills
- Customer Service
- Liaising with clients to sell products at a fair price
- Immediate translation English ↔ Arabic
- Selected for the organising of the bookshop retailing and direct contact with the customers
- Directed customers to product locations
- Handled personal problems and special needs efficiently
- Control clients anger behaviours and look to them in an empathic way
- Administration
- Translating books and letters from English to Arabic and vice versa
- Helping elders in the community to cope with Australian culture
- I was responsible for preparing and lodging client documentation
- Scanning and filing documents and applications
- Driven naturally to achieve results especially if the task is difficult
- Recording meeting notes and maintained overall roster for different petrol usage
- Communication
- Speak, read, write, and type fluent English and Arabic
- Having the ability to inspire and convince the customers for the best interest of both parties
- Responsible for communicating between the students and other staff member in the multilingual community
- Explaining behaviour and attitudes to the students
- Well known for my abilities to react with the youth in the community
- Received Distinction in communication skills in studies
- Computer Applications
- Impeccable in Microsoft Word, Excel, PowerPoint, and Publisher
- Friendly, positive attitude
- Problem-solving
- Active listening
- Verbal communication
Certification
- Using Dialectical Behaviour Therapy for anxiety disorder
- Using Acceptance and Commitment Therapy for people with social anxiety disorder
- Clinical Practice Workshop1 (promoting reflection and integration of theory with practice)
- Clinical Practice Workshop2 (implementing Person-centred Counselling and CBT)
- HLTAID001 Cardiopulmonary resuscitation
- HLTAID003 Provide first aid
- Heavy Rigid License
WORK HISTORY
- Private Counselling2020-Present
- Private Tutoring for high school students2020
- St. Mary’s College- Coolaroo, Counsellor2019
- IPC Health- Sunshine. Counsellor2018
- Private Tutoring for VCE students (Mathematics and Physics).2005-present
- Aged and disability people check-up (voluntary)2013-present
- Democracy Ambassador Officer2014- present
- Teacher at St. Mary’s College, Coolaroo2004-2006
- St. Athanasius Bookshop, selling and buying books2005-2007
- Admin for Diocese Bishopric2003-2005
- References available upon request
Languages
Arabic
Native or Bilingual
Timeline
St. Mary’s College- Coolaroo
01.2019
IPC Health- Sunshine
01.2018
Private Tutoring
01.2005 - Current
Trauma Informed Counselling Practice
Grief Therapy
Essentials for CBT
Beck Institute for CBT
CBT for Depression
Beck Institute for CBT
Bachelor - Counselling
ACAP
Person- Centred Therapy
ACAP
Diploma - Archaeology
Melbourne University
Bachelor - Education
La Trobe University
Master - Electronic Engineering
Leeds University
Master Degree - Counselling and Psychotherapy
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