Summary
Overview
Work History
Education
Skills
Interests and Hobbies
Reference
Timeline
Generic

Amilee Backshall

Lakelands ,Australia

Summary

Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.

I have a strong interest in new builds. Aspiring professional in New Build Sales with a strong passion for smart living design. Experience includes building two homes and renovating a third, showcasing practical knowledge in construction and design. Committed to assisting clients in achieving home ownership goals through expert guidance and support.

Overview

18
18
years of professional experience

Work History

Sales Associate & Office Manager

Barrier Reef Factory Pools
Mandurah , WA
04.2024 - Current
  • Greeted visitors professionally, addressing inquiries and directing to appropriate personnel.
  • Maintained office supply inventory and staffing rosters efficiently.
  • Entered data into spreadsheets using Microsoft Excel and Monday software.
  • Attended weekly team meetings for performance goal review and alignment.
  • Developed promotional strategies that significantly increased sales volume.
  • Tracked sales performance metrics to identify market trends effectively.
  • Ordered crane reports, engineering reports, and site plans utilizing Can I Build and Visio.
  • Correlated contracts and documents in DocuSign, ensuring timely delivery to clients and head office.

Barbershop Assistant

Hallsy Barber
HallsHead , WA
12.2023 - 04.2024
  • Welcomed customers entering barbershop and provided detailed information on services offered.
  • Maintained cleanliness by sweeping, mopping floors, and sanitizing all equipment.
  • Performed all duties related to opening and closing barbershop two to three days weekly.

Senior Stylist

Salon Express
Rockingham / Cockburn / Carousel , WA
07.2023 - 12.2023
  • All aspects of ladies and men’s hairdressing and barbering.
  • Mentor staff as floating support for managers at different sites.

Client Liaison and Pre-Start Consultant

Danmar Homes
Osborne Park, WA
04.2023 - 07.2023
  • Guided clients through pre-start process for plan reviews and choice finalization.
  • Resolved any customer complaints or issues in a timely manner.
  • Coordinated with internal departments and subcontractors for contract confirmations and variations.
  • Conducted meetings with Poly Tec, Laminex, Carpet Call, and Trevor Carpets for product insights.
  • Created and verified changes to client designs by submitting variations to appropriate departments.

Manager

Express Retail Group trading as Salon Express
Cockburn , WA
05.2021 - 04.2023
  • Exercised sound judgment in escalating concerns and resolving operational issues.
  • Minimized staff turnover through effective hiring, orientation, and training processes.
  • Executed opening, closing, and shift change tasks to sustain daily operational standards.
  • Enhanced team performance through coaching, strategic meetings, and targeted training initiatives.
  • Trained employees across multiple roles to ensure adequate coverage.
  • Entered time and attendance data to facilitate payroll processing.
  • Created comprehensive training modules and documentation for employee development.
  • Enforced customer service standards while addressing complaints to maintain service quality.

2IC Manager

Express Retail Group trading as Salon Express
Carousel , WA
08.2019 - 05.2021
  • Trained employees on various job positions to ensure role coverage.
  • Collaborated with store manager to develop strategies for achieving sales and profit targets.
  • Conducted inventory audits to identify losses and forecast demand.
  • Enforced company policies to enhance operational standards across departments.
  • Executed thorough opening, closing, and shift change procedures daily.
  • Delegated tasks to team members to maximize productivity.
  • Maintained professionalism in stressful situations and effectively resolved conflicts.
  • Organized schedules and workflows to align with expected business demands.

Senior Stylist

In2hair
Mandurah , WA
08.2007 - 07.2019
  • Motivated stylist team to exceed customer expectations and drive repeat business.
  • Supervised and trained junior stylists to enhance service efficiency and skill.
  • Managed all aspects of ladies' and men's hairdressing services.

Education

Certificate III of Hairdressing - Hairdressing

Apprenticeship
Mandurah
02.2005

Digital Branding And Engagement - Marketing

EDX XPERT Curtin University
Online

Skills

  • Employee development and culture
  • Operational efficiency
  • Documentation and reporting
  • Scheduling and coordination
  • Recruitment strategies
  • Customer relationship management
  • Contract execution

Interests and Hobbies

  • House renovation and improvements, painting, and styling
  • Gardening and growing plants
  • Anything crafty or DIY
  • My dogs Golden Retriever and Shitzu

Reference

Barrier Reef Area Manager 

Nicole Clark

0438 505 682

In2hair Micheal Rudyk

0428 669 883

Salon Express Manager Tayla Lowe

0428 981 220

Character Reference

Natalie Myers - Manager of Bendigo Bank Pinjarra

0476 156 967

Timeline

Sales Associate & Office Manager

Barrier Reef Factory Pools
04.2024 - Current

Barbershop Assistant

Hallsy Barber
12.2023 - 04.2024

Senior Stylist

Salon Express
07.2023 - 12.2023

Client Liaison and Pre-Start Consultant

Danmar Homes
04.2023 - 07.2023

Manager

Express Retail Group trading as Salon Express
05.2021 - 04.2023

2IC Manager

Express Retail Group trading as Salon Express
08.2019 - 05.2021

Senior Stylist

In2hair
08.2007 - 07.2019

Certificate III of Hairdressing - Hairdressing

Apprenticeship

Digital Branding And Engagement - Marketing

EDX XPERT Curtin University

Similar Profiles

CREATE PROFILE
Amilee Backshall