Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amin Shahin

Glesdwood Hills

Summary

Dynamic franchise owner with a proven track record at Zeus Street, excelling in operations management and brand compliance. Skilled in relationship building and customer relations, I successfully enhanced community engagement and drove profitability through strategic marketing initiatives. Recognized for developing high-performing teams and optimizing supply chain processes to meet business goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Franchise Owner

Zeus Street
08.2022 - Current
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
  • Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
  • Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.

Team Leader

SNP Security
07.2017 - 06.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Area Manager

Pizza Hut
08.2011 - 07.2017
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Developed and implemented strategies to improve customer service and increase sales.

Assistant Manager

McDonald's
11.2006 - 11.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

BOH Team Member

McDonald's
11.2001 - 12.2006
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
  • Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
  • Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
  • Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
  • Achieved consistent positive feedback from customers regarding meal quality and presentation standards.
  • Served as liaison between BOH team members and management regarding operational needs or concerns.
  • Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
  • Improved BOH team efficiency by streamlining food preparation processes and minimizing waste.
  • Improved workflow efficiency by organizing storage areas for easy access to supplies and equipment.
  • Participated in special events catering, showcasing the restaurant''s offerings while maintaining exceptional standards of service delivery.
  • Optimized kitchen layout for maximum productivity, enabling faster order turnaround times.
  • Ensured timely completion of daily prep lists, supporting smooth shift transitions and minimizing downtime.

Education

Hospitality

Western Sydney University
Sydney, NSW
06-2001

Skills

  • Brand compliance
  • Franchise relations
  • Operations management
  • Small business operations
  • Verbal and written communication
  • Relationship building
  • Customer relations
  • Supply chain optimization
  • Project estimating
  • Value proposition development

Certification

  • [Area of certification], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of certification] Training - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

Languages

English
Full Professional
Bengali
Full Professional

Timeline

Franchise Owner

Zeus Street
08.2022 - Current

Team Leader

SNP Security
07.2017 - 06.2021

Area Manager

Pizza Hut
08.2011 - 07.2017

Assistant Manager

McDonald's
11.2006 - 11.2011

BOH Team Member

McDonald's
11.2001 - 12.2006

Hospitality

Western Sydney University

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Amin Shahin