Summary
Overview
Work History
Education
Skills
Languages
REFEREE
Timeline
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Amina Ali

Melbourne,VIC

Summary

The objective is to gain a rewarding secondary position in a vibrant workplace, where I can utilize and expand my existing skills. Im a trustworthy and reliable person who can be depended upon in high-pressure situations. As a competent, hardworking individual, I believe I will be a valuable asset towards your company.

Overview

6
6
years of professional experience

Work History

Cleaning Crew Member

JAN-PRO
Melbourne, VIC
11.2022 - Current
  • Handled equipment, chemicals, and materials properly and with caution.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Collected and bagged garbage from 15 locations to properly dispose of waste in designated dumpsters.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Used time management and efficient cleaning methods to meet deadlines.

Administration Manager

Amal Express
Melbourne, VIC
11.2021 - 01.2024
  • Obtained client information by answering over 50 telephone calls.
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Informed clients of policies and procedures.
  • Established strong customer relationships, building recommendations and loyalty.

BALLOT PAPER COUNTING

VEC
Melbourne, VIC
11.2022 - 01.2023
  • Proved successful working within tight deadlines and fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Cashier

Coles Wyndham Vale
Melbourne, VIC
03.2022 - 10.2022
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained strong leadership skills by managing projects from start to finish.

24/7 Direct Call Centre

Outcall Agencies
Melbourne, VIC
02.2018 - 06.2021
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Developed understanding of client's business and supported procedures and adherence to service agreements.
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Recognized and documented trends in customer calls to facilitate process improvements.

Education

Bachelor of Nursing - Nursing

Victoria University
Melbourne, VIC
10.2026

Diploma - Health Sciences

Deakin University
Geelong, VIC
12.2019

High School Diploma -

RMIT University
Melbourne, VIC
01.2018

Skills

  • Integrity
  • Teamwork
  • Professionalism
  • Communication
  • Critical Thinking
  • Attention to Detail
  • Time Management

Languages

Arabic
Kiswahili
Somali
English

REFEREE

Emily McQueen (Jan-pro) 0413253675

Yasin Farah (Amal Express) 0408695682

Elijah Johnson- (MLD) 0423457786

Timeline

Cleaning Crew Member

JAN-PRO
11.2022 - Current

BALLOT PAPER COUNTING

VEC
11.2022 - 01.2023

Customer Service Cashier

Coles Wyndham Vale
03.2022 - 10.2022

Administration Manager

Amal Express
11.2021 - 01.2024

24/7 Direct Call Centre

Outcall Agencies
02.2018 - 06.2021

Bachelor of Nursing - Nursing

Victoria University

Diploma - Health Sciences

Deakin University

High School Diploma -

RMIT University

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Amina Ali